Ana Rodriguez
Durham
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement. Skills to promote seamless store operations. skilled at managing money, up sale menu items and assisting customers with deciding their desired meal or cocktail. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
10
10
years of professional experience
Work History
Cashier
Luna Night Club
Durham
07.2023 - 12.2023
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained open communication with team members and management.
- Provided excellent service and attention to customers when face-to-face.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Checked personal identifications for alcohol consumption before entering.
Server
La Mala Mexican Inspired Cocktail
Durham
11.2022 - 04.2023
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Assistant Manager
Luna Rotisserie and Empanadas
Durham
12.2021 - 09.2022
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Recruited and trained new employees to meet job requirements.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Person in Charge
Panda Express
Apex
09.2015 - 03.2020
- Handled confidential information with discretion and integrity at all times.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Established strong relationships with customers through effective communication techniques.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed routine inspections of equipment to ensure optimal safety conditions.
- Tracked inventory levels and placed orders as needed to maintain adequate supplies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Delivered products to customer locations on time.
Person in Charge
Salsa Brava Comida Latina
Durham
05.2025 - 02.2026
- Trained and mentored staff on food safety and quality standards.
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Managed inventory levels to maintain adequate stock of ingredients and supplies.
- Resolved customer complaints by providing effective solutions promptly.
- Monitored performance of employees to ensure quality standards were met.
- Established strong relationships with customers through effective communication techniques.
- Trained new employees on company policies, job duties, and performance expectations.
Education
High School Diploma -
Riverside High School
Durham, NC06-2014
Skills
- Payment Collection
- ID Verification
- Customer Assistance
- Drawer Balancing
- Cash Handling
- Customer Service
- Cleaning and Sanitizing
- Staff Training
Timeline
Person in Charge
Salsa Brava Comida Latina
05.2025 - 02.2026
Cashier
Luna Night Club
07.2023 - 12.2023
Server
La Mala Mexican Inspired Cocktail
11.2022 - 04.2023
Assistant Manager
Luna Rotisserie and Empanadas
12.2021 - 09.2022
Person in Charge
Panda Express
09.2015 - 03.2020
High School Diploma -
Riverside High School