Ana Rodriguez
Charlotte
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
TSO
TSA
07.2023 - Current
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
- Performing searches and screening, which include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches.
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
- Interacting with the public, giving directions and responding to inquiries.
Claims Support Specialist - Dispatch Support
ICA, LP (Insurance Claims Adjusters)
09.2019 - 01.2023
- Help set up new claims based on specific customer requirements
- Support dispatch department with claim assignments to field adjusters
- Manage Compliance Reports of claims to ensure that established timeframes are met by adjusters, while updating/noting their files as required
- Provide phone support to adjusters (inbound and outbound)
- Responding to telephone inquiries and assist Claim Adjusters and Claim Managers to help achieve timely and accurate claim file
- Communicate with insured and handled incoming calls
Mobility Ordering Coordinator
Dimension Data
01.2015 - 07.2019
- Submitted orders to the appropriate wireless vendor that are received in the order fulfillment portal within a 4-hour SLA (Service Level Agreement)
- Updated assigned mobility orders in the order fulfillment portal on a regular basis until completion
- Recognized, document and alert management team of potential ordering issues i.e., carrier portals down, missing plans/features/accessories on orders
- Identified any IT related issues and communicate them effectively in a help desk ticket
- Worked closely with mobility vendor and assigned account liaisons to ensure orders are fulfilled appropriately
- Additional responsibilities included handling calls and emails for existing mobility clients who is inquiring about ordering status and/or who needs assistance with mobility ordering
Certification and Membership Administrative Assistant
Association for Facilities Engineering (AFE)
02.2014 - 01.2017
- Assisted with all administrative management, directory maintenance, logistics, equipment inventory and storage
- Managed inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Sent out and received mail and packages including monthly invoicing for each department
- Cleaned and updated data base
- Faxed and Managed Files
Education
High School - General Studies
T.C. Williams High School
01.2000
Skills
- Willingness to be trained and a quick learner
- Time Management
- Proficient in All Microsoft Office applications
- Flexible
- Computer-Savvy
- Exceptional Customer Service Skills
- Self-motivated/Self-starter
- Learning jobs/responsibilities quickly
- Process Improvement
- Investigation/Research Duties
- Excellent Data Entry Skills
- Multi-tasking
- Adaptable
- Task prioritization
- Attention to detail
Timeline
TSO
TSA
07.2023 - Current
Claims Support Specialist - Dispatch Support
ICA, LP (Insurance Claims Adjusters)
09.2019 - 01.2023
Mobility Ordering Coordinator
Dimension Data
01.2015 - 07.2019
Certification and Membership Administrative Assistant
Association for Facilities Engineering (AFE)
02.2014 - 01.2017
High School - General Studies
T.C. Williams High School