Ana Ortiz
Louisburg
Summary
Conscientious blingual Healthcare professional offering over 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Midtown Dermatology
Raleigh, NC
01.2018 - Current
- Enhanced patient care by efficiently performing routine tests and measurements.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
Medical Assistant Intern
Midtown Dermatology
Raleigh, NC
10.2017 - 12.2017
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Server
Applebee's Neighborhood Grill & Bar
Raleigh, NC
09.2016 - 12.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Internship for LPN
Affinity Skilled Living and Rehabilitation Center
Oakdale, NY
04.2016 - 06.2016
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Obtained patient vital signs and input/output measurements from inpatients.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2022
Associate of Applied Science - Medical Assisting
ECPI University
Raleigh, NC12.2017
Skills
- Medical Records Management
- Inventory Management
- Direct Patient Care
- Medical Terminology Proficiency
- HIPAA Compliance
- Minor Surgical Assistance
- First Aid and CPR
- EMR / EHR
Accomplishments
- PHI THETA KAPPA Honor Society, 2017
- Associates of Applied Sciences, Honors: Cum Laude
Certification
- American Medical Technologist- RMA certification, 2018
- American Heart Association- BLS/CPR certification, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Medical Assistant
Midtown Dermatology
01.2018 - Current
Medical Assistant Intern
Midtown Dermatology
10.2017 - 12.2017
Server
Applebee's Neighborhood Grill & Bar
09.2016 - 12.2017
Internship for LPN
Affinity Skilled Living and Rehabilitation Center
04.2016 - 06.2016
Associate of Arts -
Wake Technical Community College
Associate of Applied Science - Medical Assisting
ECPI University