AmyJah LeGrande
Concord
Summary
excelling in order fulfillment and safety compliance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards in warehouse operations and achieving timely dispatch of orders, contributing to overall workflow efficiency.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Amazon
12.2025 - Current
- Conducted regular inventory counts to maintain stock accuracy and prevent discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Maintained cleanliness and organization of work area, adhering to safety standards consistently.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Service Representative
Verizon
01.2025 - 12.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with account management, billing questions, and service upgrades efficiently.
- Documented customer interactions accurately to ensure seamless follow-up and resolution tracking.
- Collaborated with team members to enhance service delivery and improve customer satisfaction metrics.
- Identified recurring issues in customer feedback and proposed solutions to enhance service processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Walmart
03.2024 - 11.2024
- Assisted customers with product inquiries and provided solutions to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Stocked merchandise on sales floor, maintaining organization and visual standards for promotions.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Adapted quickly to changing store priorities, demonstrating flexibility in a fast-paced retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Montgomery Central
Troy, NC06.2023
Skills
- Order fulfillment
- Safety compliance
- Time management
- Customer service
- Effective communication
- Team collaboration
- Cash handling
- Product knowledge
- Complaint resolution
- Workflow efficiency
- Cleaning and organizing
- Heavy lifting
- Self-motivated and disciplined
- Attention to detail
- Warehouse operations
Timeline
Warehouse Worker
Amazon
12.2025 - Current
Customer Service Representative
Verizon
01.2025 - 12.2025
Sales Associate
Walmart
03.2024 - 11.2024
High School Diploma -
Montgomery Central