Amya Allison
Greensboro
Summary
Results-driven administrative professional specializing in call handling efficiency and meticulous data management. Known for attention to detail and commitment to maintaining organized systems, ready to contribute to streamlined operations and improved client interactions.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
SLT Sports Logistics
Greensboro
04.2023 - 06.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed purchase orders and maintained inventory records accurately.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Directed customer inquiries to appropriate department personnel.
Sailor
US Navy
Jacksonville
01.2021 - 01.2023
- Conducted watch duties to ensure the security of the vessel while underway.
- Maintained and operated communications systems including radios, telephones, and message centers.
- Maintained government-issued certifications.
- Collaborated with team members to execute mission plans and strategies effectively.
- Participated in training exercises to enhance operational readiness and skills.
Customer Service Representative
Alorica
Greensboro
05.2019 - 12.2020
- Responded to customer inquiries via phone and chat.
- Managed high-volume call flow during peak hours efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Contacted customers about potential service upgrades, new services and account changes.
Education
High School Diploma -
Page High School
Greensboro06-2019
Skills
- Microsoft Excel
- Data entry
- Inventory management
- Typing proficiency
- Office administration
- Document organization
- Customer relationship management
- Call handling efficiency
- Attention to detail
Timeline
Administrative Assistant
SLT Sports Logistics
04.2023 - 06.2025
Sailor
US Navy
01.2021 - 01.2023
Customer Service Representative
Alorica
05.2019 - 12.2020
High School Diploma -
Page High School