Amy Waters
Bessemer City
Summary
Results-driven administrative professional with expertise in medical billing, electronic claims, and third-party financing specific to oral surgery. Experienced in auditing patient records, managing accounts receivable, and optimizing scheduling workflows to minimize doctor downtime and maximize practice revenue.
Overview
26
26
years of professional experience
Work History
Treatment Coordinator/Practice Leader
Carolina Oral & Maxillofacial
Gastonia, NC
12.2006 - 06.2026
- Revenue Cycle Management that includes preregistration, scheduling, charge capture & coding, claims submission, denial management, payment processing & collections
- Facilitated clear communication across all levels of the care team, improving overall patient satisfaction and operational efficiency.
- Operated a multiline phone system to field incoming inquiries, while providing comprehensive clerical support including document scanning, copying, and filing
- Directed daily clinical and administrative operations for a fast-paced oral surgery practice, optimizing patient flow
- WinOMS proficient
Registration & Reception
Gaston Radiology Associates, PA
Gastonia, NC
05.2000 - 12.2006
- Managed end-to-end guest/client check-in and check-out processes, ensuring accurate data verification and a seamless, welcoming experience
- Facilitated the smooth registration and onboarding of 100+ daily clients while strictly adhering to data confidentiality standards
- Coordinated and optimized complex daily calendars, managing appointment bookings, rescheduling, and confirmations to minimize wait times and prevent double-booking
Education
High School Diploma -
East Gaston High School
06-1995
Skills
- Office administration
- Excellent time management skills
- Treatment Planning
- Dental insurance expertise
- Customer service
- Organizational skills
- Conflict Management
- Appointment scheduling
- Accurate filing proficiency
Timeline
Treatment Coordinator/Practice Leader
Carolina Oral & Maxillofacial
12.2006 - 06.2026
Registration & Reception
Gaston Radiology Associates, PA
05.2000 - 12.2006
High School Diploma -
East Gaston High School