Amy Silver
Gastonia
Summary
Detail-oriented Claims Specialist with expertise in policy interpretation, negotiation, and settlement strategies that enhance operational efficiency. Strong analytical skills support effective fraud detection and ensure compliance with insurance regulations. Capable of managing multiple claims simultaneously, driving high satisfaction rates among stakeholders.
Overview
3
3
years of post-secondary education
Work History
Claims Specialist
Social Security Administration, SSA
Shelby
06.2026 - Current
As a claim specialist, I have numerous responsibilities servicing the public correspondence provided in person by email and through traditional mail.
Over the course of my time it is the same. I have been a mentor to numerous new and seasoned employees. I trained and guided them on workloads according to agency policies and procedures. I’m available to assist with questions. They have to serve the public as we train on new and changing policies.
- Identified potential fraud cases through detailed analysis of claims data.
Education
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
Charlotte, NC 08.2003 - 12.2006
Skills
- Claims processing
- Claims investigation
- Claims consulting
- Policy interpretation
- Documentation review
- Verbal communication
Timeline
Claims Specialist
Social Security Administration, SSA
06.2026 - Current
Bachelor of Arts - Public Relations
University of North Carolina At Charlotte
08.2003 - 12.2006