Amy Shuler
Bryson City
Summary
Versatile Income Maintenance Caseworker devoted to assisting clients by determining eligibility for Medical Assistance or Special Assistance benefits. Offers honed competencies in data-entry, database management and customer service.
Overview
7
7
years of professional experience
Work History
Income Maintenance Caseworker III
County Of Swain
07.2021 - Current
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathered information via telephone, mail or in person from clients applying/renewing assistance.
- Developed individual plans for self-sufficiency.
- Determined if Applicants/Beneficiary's met eligibility for Medical and Special assistance programs.
- Operated the NCFAST system and other external databases needed for the Medical Assistance program
- Knowledge and understanding of tailored care programs
- Trained co-workers in the Medical Assistance program
- Distributed work loads among co-workers
- Made referrals to appropriate services in the Medical and Special Assistance programs
Production Scheduler
Homtex, INC
08.2019 - Current
- Consistently met production goals and formed action plans to constantly raise bar to higher standards.
- Updated management and clients on progress of production.
- Worked closely in our company system to maintain balance of production entries.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Collaborated with other departments on supply and quality issues.
- Maintained accurate records in Microsoft Word/Excel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Corresponded with clients through email, telephone or postal mail.
Accounting Assistant
Murddock Accounting Solutions
09.2018 - 08.2019
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Processed New Hire paperwork for multiple businesses.
- Handled all incoming and outgoing mail for all clients.
- Assisted management with finalization of annual expense plans.
- Balanced reports to submit for approval and verification.
Cashier`
Ingles
10.2016 - 10.2018
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Receptionist
Caroline Outfitters, Inc
06.2017 - 09.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
High School Diploma -
Swain County High School
Bryson City, NCNo Degree - Business Administration
Southwestern Community College
Sylva, NCNo Degree - Business Administration And Accounting
University of North Carolina At Greensboro
Greensboro, NCSkills
- Data Entry
- Computer skills
- Detail-oriented
- Planning and Coordination
- Creative problem solving
- Staff education and training
Timeline
Income Maintenance Caseworker III
County Of Swain
07.2021 - Current
Production Scheduler
Homtex, INC
08.2019 - Current
Accounting Assistant
Murddock Accounting Solutions
09.2018 - 08.2019
Receptionist
Caroline Outfitters, Inc
06.2017 - 09.2018
Cashier`
Ingles
10.2016 - 10.2018
High School Diploma -
Swain County High School
No Degree - Business Administration
Southwestern Community College
No Degree - Business Administration And Accounting
University of North Carolina At Greensboro
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