Amy Shub
Charlotte,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi-Site Property Manager
RKW Residential
03.2024 - Current
- Mentor and train staff on company policies and procedures
- Developed and maintain professional relationships with residents, community and clients
- Monitor tenant activity to address complaints or violations of lease agreements
- Negotiate contracts with vendors for services such as landscaping, elevator, office equipment, and fitness equipment
- Operates properties within budgeted income and expense guidelines
- Meet benchmarks for occupancy, rent collections and timely compliance paperwork
- Prepare annual budgets for three properties
- Developed and implemented effective marketing strategies to increase occupancy rates at multiple properties
Marketing Manager
RKW Residential
07.2023 - 04.2024
- Managed a portfolio of 25 properties including stabilized and lease up communities
- Created promotional campaigns that generated leads, resulting in increased sales
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities
- Cultivated and maintained relationships with clients and partners
Property Manager
RKW Residential
04.2021 - 07.2023
- Mentored and trained new employees on company policies and procedures
- Developed and maintained professional relationships with residents, community and owners
- Monitored tenant activity to address complaints or violations of lease agreements
- Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control
- Operated property within budgeted income and expense guidelines
- Met benchmarks for occupancy, rent collections and timely compliance paperwork
- Assisted or prepared annual budget for property
Regional Coordinator
RKW Residential
08.2019 - 04.2021
- Utilized excellent communication skills to liaise between internal departments, external partners and clients as needed
- Managed and organized confidential information to maintain privacy
- Assisted with event planning by making travel arrangements and reserving venues when necessary
- Assisted with the development and implementation of executive policies
- Ran all due diligence efforts by creating and managing a team of individuals and provided all reports to clients
Server
Hello, Sailor
04.2019 - 09.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
Leasing & Marketing Director
RE Carroll
05.2018 - 04.2019
- Designed promotional materials such as brochures, flyers, posters, web banners
- Identified, created, and managed opportunities for lead generation resulting in long-term growth
- Developed market-specific merchandising and promotional strategies to expand market share
Leasing/Assistant Property Manager
Realsource Management
01.2016 - 04.2018
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Kept tenant and office files organized, properly maintained and secured
- Responded to tenant inquiries and complaints in a timely manner
- Maintained accurate records regarding leases, rent rolls and security deposits
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary
Key Carrier
Marshall's
01.2013 - 12.2015
- Performed daily opening and closing duties including counting the register drawers, restocking shelves, and organizing merchandise displays
- Identified opportunities for process improvements based on customer feedback
- Demonstrated excellent customer service and problem-solving skills while managing a team of employees in a retail store
Bank Teller
Wells Fargo
01.2012 - 12.2012
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Balanced cash drawer and maintained full accountability for assigned cash on hand
Front Desk Agent
Omni Hotel
01.2011 - 01.2012
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately
Takeout Specialist, Trainer
Olive Garden
06.2008 - 12.2010
- Leveraged strong communication skills to build a rapport with customers and employees
- Educated employees on proper use of organization's products and systems
- Trained existing personnel on new or enhanced applications, products and job functions
Education
Psychology
Queens University
Charlotte, NCSkills
- Asset management
- Tenant relations
- Fair housing compliance
- Vendor Management
- Property inspections
- Marketing Strategy
- Data Analytics
- RealPage, Yardi
- Funnel
- Budget Management
- Resident retention
- Operational efficiency
Certification
NALP
Timeline
Multi-Site Property Manager
RKW Residential
03.2024 - Current
Marketing Manager
RKW Residential
07.2023 - 04.2024
Property Manager
RKW Residential
04.2021 - 07.2023
Regional Coordinator
RKW Residential
08.2019 - 04.2021
Server
Hello, Sailor
04.2019 - 09.2019
Leasing & Marketing Director
RE Carroll
05.2018 - 04.2019
Leasing/Assistant Property Manager
Realsource Management
01.2016 - 04.2018
Key Carrier
Marshall's
01.2013 - 12.2015
Bank Teller
Wells Fargo
01.2012 - 12.2012
Front Desk Agent
Omni Hotel
01.2011 - 01.2012
Takeout Specialist, Trainer
Olive Garden
06.2008 - 12.2010
Psychology
Queens University
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