Amy Shope
Forest City
Summary
Dispatcher with proven expertise at Cox Automotive, excelling in customer service and decision-making. Successfully managed service requests, enhancing response times and client satisfaction. Skilled in dispatch software and training new hires, fostering a collaborative environment that prioritizes effective communication and problem-solving. Committed to delivering exceptional service and support.
Overview
5
5
years of professional experience
Work History
Dispatcher
Cox Automotive
Cherryville, NC
09.2021 - Current
Manage incoming calls for breakdown services and updates on existing service requests. Collaborated with customers and service providers to facilitate timely assistance for drivers and clients. Process incoming emails from service providers, uploading images and invoices into respective cases, obtaining credit card approvals, and executing payments for services rendered. Lead training initiatives for new employees, providing guidance on effective case management practices.
Education
High School Diploma -
Robbinsville High School
Robbinsville, NC06.1992
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Schedule coordination
- Service coordination
- Dispatching field personnel
- Closing tickets
- Service planning
- Multitasking and organization
- Driver communication
- Delivery support
- Training new hires
- Critical thinker
- Call handling
Timeline
Dispatcher
Cox Automotive
09.2021 - Current
High School Diploma -
Robbinsville High School