Amy Prospere
Greensboro
Summary
Dedicated and empathetic Medical Assistant with technical, clerical and patient support offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Medical Assistant
Concentra Urgent Care
Greensboro
07.2025 - Current
- Assisted in patient intake and registration processes efficiently.
- Supported physicians during examinations and minor procedures as needed.
- Managed patient scheduling and coordinated follow-up appointments effectively.
- Educated patients on treatment plans and medication instructions clearly.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Changed dressings on wounds to prevent infection and check for healing.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Technical Support Specialist
Fresenius Medical Care NA
11.2022 - 11.2024
- Provided technical support to over two hundred customers in resolving hardware and software issues.
- Troubleshoot and resolved network and hardware issues.
- Provided remote and on-site technical support for customers.
- Assisted customers with technical support inquiries via phone, email, and chat.
- Analyzed and resolved technical issues in a timely and accurate manner.
- Developed and documented customer service procedures and technical support processes.
- Troubleshot and resolved technical issues in a timely manner, resulting in increased customer satisfaction.
- Diagnosed, troubleshot, and resolved technical issues in a timely and accurate manner.
Medical Receptionist
Center For Emotional Health
01.2021 - 11.2022
- Communicated effectively with patients, healthcare providers, and other staff members.
- Ensured HIPAA compliance in all aspects of patient care.
- Monitored patient flow and adjusted schedules accordingly.
- Maintained accurate and organized medical records.
- Assisted with patient scheduling, registration, and check-in procedures.
- Updated and maintained patient health information in electronic database.
- Maintained a clean and organized work area.
- Collected patient co-payments and processed payments.
- Greeted and checked in patients, scheduling appointments and taking payments.
- Responded to patient inquiries and provided accurate information.
- Developed and maintained positive relationships with patients, families, healthcare providers and other staff members.
- Provided administrative support to medical staff.
- Answered incoming calls, responding to inquiries and directing calls to the appropriate personnel.
Health Insurance Specialist
Anthem Healthcare
02.2020 - 01.2021
- Developed and maintained positive customer relationships through effective customer service.
- Analyzed customer needs and developed tailored health insurance solutions.
- Developed and maintained accurate records of customer health insurance coverage.
- Analyzed and evaluated health insurance claims for accuracy and completeness.
Education
A.A.S. - Health Sciences, Medical Assisting
ECPI University
Greensboro, NCSkills
- Pathophysiology
- Advanced Diagnostics and Testing
- Advanced Procedures, Life Support and Specialties
- Patient Intake and Infections Control
- Bilingual
- Phlebotomy and Laboratory Procedures
- EPIC system software
- Vital Signs
- EKG Technician and Cardiology
- Medical Coding and Billing
- Human Anatomy and Physiology
- Medical Terminology
- Principles of Pharmacology
- Medical Ethics
- Time management
- Principles of Communication
- Introduction to Psychology
- Documentation
- Microsoft Office
- Pulmonary function tests (pfts)
- Immunization administration
- Conflict resolution
- Wound care and irrigation
- Patient triage
- Vital sign monitoring
- EMR / EHR
- Certified in basic life support (BLS)
Timeline
Medical Assistant
Concentra Urgent Care
07.2025 - Current
Technical Support Specialist
Fresenius Medical Care NA
11.2022 - 11.2024
Medical Receptionist
Center For Emotional Health
01.2021 - 11.2022
Health Insurance Specialist
Anthem Healthcare
02.2020 - 01.2021
A.A.S. - Health Sciences, Medical Assisting
ECPI University