Amy Paradiso
Mooresville
Summary
Substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Carolina Oral & Facial Surgery
03.2017 - Current
- Answered phone calls and responded to inquiries from patients, supply representatives, and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted patients with professionalism and enthusiasm to provide the best office experience when visiting.
Commercial Account Executive
Aquesta Insurance Services
11.2013 - 03.2017
- Orchestrated and worked with teams to maximize impact.
- Actively communicated with existing clients, identifying upsell opportunities that contributed to revenue growth goals consistently met or surpassed each quarter.
- Increased client satisfaction by providing tailored solutions to meet their commercial needs.
- Used solution approach to selling and creating value for customers.
- Managed a diverse portfolio of commercial accounts, ensuring exceptional customer service and retention rates.
- Delivered comprehensive product presentations to potential clients, resulting in increased lead conversion rates.
SERVICE SPECIALIST/SALES
State Farm Insurance-Jason Colvin
06.2008 - 11.2013
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Positively engaged with customers and maintained professional appearance as company representative.
SERVICE SPECIALIST/SALES
State Farm Insurance-Todd Main
04.2006 - 06.2008
- Reason for Leaving: Family Relocating
Education
Associates Degree - Letters, Arts, & Sciences
Antelope Valley College
Lancaster, CAundefined
Paraclete High School
Lancaster, CASkills
- Customer service excellence
- Outstanding Customer Service
- Product Pivoting
- Excellent Computer/Program Skills
- Problem Solving
- Money Handling
- Record Keeping
- Attention to detail
- Team collaboration
- Calendar management
- Time management
Certification
- CPR Certified
- HIPAA & OSHA Compliance Training
Hobbies and Interests
Spending quality time with family and friends, traveling, and being adventurous with new foods.
Section name
References and Supporting Documentation Furnished Upon Request
Timeline
Administrative Coordinator
Carolina Oral & Facial Surgery
03.2017 - Current
Commercial Account Executive
Aquesta Insurance Services
11.2013 - 03.2017
SERVICE SPECIALIST/SALES
State Farm Insurance-Jason Colvin
06.2008 - 11.2013
SERVICE SPECIALIST/SALES
State Farm Insurance-Todd Main
04.2006 - 06.2008
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Paraclete High School
Associates Degree - Letters, Arts, & Sciences
Antelope Valley College
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