Amy Morris
Swansboro
Summary
Dynamic professional with a proven track record at Armstrong & Tant Dental, enhancing oral health education and streamlining patient care processes. Expert in dental software proficiency and patient communication, I excel in creating safe, efficient environments by implementing HIPAA compliance and resolving conflicts with tact. Achieved significant improvements in patient satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
Armstrong & Tant Dental
07.2020 - Current
- Promoted oral health education within the community by organizing and participating in outreach events.
- Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
Sales Associate
Onslow Stoneworks Inc
06.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Insurance Coordinator
Dr Arauz DMD
11.2016 - 06.2019
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Education
Associate of Science - Health Care Management
Coastal Carolina Community College
Jacksonville, NC05-2013
Skills
- HIPAA compliance
- Patient communication
- Dental software proficiency
- Oral hygiene education
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
Certification
- CPR Certification - American Red Cross or American Heart Association.
Timeline
Hygiene Coordinator
Armstrong & Tant Dental
07.2020 - Current
Sales Associate
Onslow Stoneworks Inc
06.2020 - 07.2020
Insurance Coordinator
Dr Arauz DMD
11.2016 - 06.2019
Associate of Science - Health Care Management
Coastal Carolina Community College
Similar Profiles
Jeremiah TrotterJeremiah Trotter
Barista at Ron ArmstrongBarista at Ron Armstrong
Courtney GouldCourtney Gould
Elementary Teacher at Armstrong School DistrictElementary Teacher at Armstrong School District
Michael BussMichael Buss
Broadband Technician at ArmstrongBroadband Technician at Armstrong