Amy McLoughlin
Raleigh
Summary
Results-driven Learning and Development Specialist with a track record of expediting ramp times and enhancing sales training frameworks. Successfully eliminated Month-3 performance dips and delivered the highest early-tenure performance curve, contributing to substantial revenue growth and improved lead conversion efficiency.
Overview
28
28
years of professional experience
Work History
Senior L&D Specialist
A Place for Mom
03.2022 - 01.2026
- Developed and implemented playbook-aligned sales onboarding program to streamline new hire integration and enhance sales readiness.
- Enhanced sales training and coaching frameworks, elevating cohort consistency and significantly boosting lead conversion efficiency despite lead volume shortfalls.
- Directed instructional design and execution of comprehensive training programs.
- Expedited first-year AE ramp speed by 1-2 months, driving substantial incremental revenue growth and high ROI.
- Eliminated traditional Month-3 sales dip.
- Delivered strongest early-tenure performance curve recorded in company history.
- Leveraged data analytics to assess program effectiveness, driving targeted improvements that enhanced engagement and performance.
Senior Living Advisor, Inside Sales
A Place for Mom
12.2014 - 03.2022
- Exceeded target sales by over 150% through effective customer engagement and advanced CRM techniques.
- Guided families through selection process for senior living options, ensuring alignment with individual needs.
- Assessed client needs and provided tailored recommendations that improved satisfaction with housing choices.
- Coordinated with senior living communities to enhance service quality and client experience.
Owner/Manager/Licensed Massage Therapist
Art of Massage & Wellness
Waupaca
06.2003 - 12.2014
- Oversaw daily operations of massage therapy and wellness services, ensuring quality and consistency in client care.
- Created and executed marketing strategies that enhanced client engagement and retention.
- Trained and mentored staff in customer service excellence and treatment protocols, fostering a skilled and customer-focused team.
- Maintained inventory of supplies and equipment for therapy sessions.
- Scheduled appointments and coordinated client care efficiently.
Account Executive
GMR Marketing
Milwaukee
06.1998 - 11.2002
- Developed client relationships through effective communication and strategic marketing initiatives.
- Cultivated client relationships through effective communication and rapport building to enhance client satisfaction.
- Oversaw project timelines and deliverables for multiple marketing campaigns to ensure alignment with client expectations.
Education
Associates Degree - Marketing Management
Chippewa Valley Technical College
Eau Claire, WI05-1998
Skills
- Adult Learning Theory
- Curriculum development
- Coaching and development
- Instructional design
- Measurement and evaluation
- Program implementation
- Facilitation and strong communication
- Needs assessment processes
- Onboarding design
- Performance metrics
- Training methodologies
- Sales training
- Salesforce and Tableau proficiency
- Data analysis
- Microsoft Office Suite knowledge
- Virtual training delivery methods
- Team leadership
- Presentation skills and leadership abilities
- Mentorship
- Mentorship
References
Upon Request
Certificates Courses
- ATD Instructional Design Certificate, 2026
- Generative AI in Learning and Development, 2025
- Creating Inclusive Learning Experiences, 2025
Timeline
Senior L&D Specialist
A Place for Mom
03.2022 - 01.2026
Senior Living Advisor, Inside Sales
A Place for Mom
12.2014 - 03.2022
Owner/Manager/Licensed Massage Therapist
Art of Massage & Wellness
06.2003 - 12.2014
Account Executive
GMR Marketing
06.1998 - 11.2002
Associates Degree - Marketing Management
Chippewa Valley Technical College