Summary
Overview
Work History
Education
Skills
Timeline
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Amy McKinney

Amy McKinney

McLeansville

Summary

Knowledgeable Credit Manager with extensive experience at City Electric Supply Co., excelling in risk assessments and client relationship management and team leadership. Proven track record in negotiating payment plans and enhancing collections efficiency. Adept at working along side sales management, fostering community involvement, ensuring compliance with regulatory standards while driving operational success.


Overview

20
20
years of professional experience

Work History

Credit Manager

City Electric Supply Co.
06.2006 - Current
  • Joined organization in 2006, as part of the Accounts Receivable Team and was promoted to Accounts Receivable Manager in 2008.
  • Created and prepared an Accounts Receivable Manager manual for my predecessor to follow and reference in her new roll.
  • In 2009, I joined the Credit Team and began assisting the Credit Managers directly with all state and federal notice requirements, preparation of customer and job project files, review and decision making, handled all Small claims and legal preparation, assisted with collections, reconciliations and customer account clean up.
  • Directly managed 8 locations, as Credit Manager, within North Carolina and Tennessee while still handling all other duties.
  • Oversaw Sales Tax preparation, submissions, and pay out for the NC Division accounting office which covered NC, SC, VA, MD, and TN.
  • Directly participated with pulling information and providing proper documentation and explanations during TN state tax audit.
  • Currently, I oversee 64 stores spanning over 9 districts within NC, VA, MD and WV.
  • Evaluate complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Perform account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Negotiate payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Work closely with Assistant Credit Manager and Credit Assistant on professional growth and training within the Credit Department.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Attend ongoing professional training to facilitate accurate and productive credit management through organizations such as NACM and NAED.
  • Maintain full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Manage, setup, balance and oversee the the NC Division accounting office Bad Debt spreadsheet while we work to setup centralized processes to handle this task under one company.
  • Established and help oversee the Freshcaller General Credit Line.

Merchant Services Representative

Bank of America
05.2005 - 06.2006
  • Served on SWAT - Service with Action Team to actively improve employee moral and provide support for all departments under the CROG umbrella.
  • Created, maintained, and published departments internal new letter, "The Associate".
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Delivered exceptional customer service (within top 1% of rankings each month end) on collection calls and maintained calm and professional demeanor.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.

Education

No Degree - Business

Guilford Technical Community College
Jamestown, NC

High School Diploma -

Ben L Smith High School
Greensboro, NC
06-2002

Skills

  • Client relationship management
  • Risk assessments
  • Mentoring and training
  • Proactive and focused
  • Community involvement and networking

Timeline

Credit Manager

City Electric Supply Co.
06.2006 - Current

Merchant Services Representative

Bank of America
05.2005 - 06.2006

No Degree - Business

Guilford Technical Community College

High School Diploma -

Ben L Smith High School

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Amy McKinney