Amy Martinez
Greenville
Summary
Customer-focused professional with expertise in front desk operations and appointment scheduling. Efficient in managing phone communications and cash transactions while enhancing client experiences. Detail-oriented with strong computer skills, committed to supporting organizational success.
Overview
4
4
years of professional experience
Work History
Receptionist
Anchor Disposal
Clayton
11.2024 - Current
- Collaborated with team members to streamline customer service processes, enhancing responsiveness.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information, ensuring accuracy and accessibility of accounts.
- Processed payments and updated accounts, maintaining up-to-date financial records.
Receptionist
Clayton Glass And Mirror
Clayton
12.2023 - 12.2025
- Greeted customers and addressed inquiries about products and services to enhance customer experience.
- Scheduled appointments and maintained calendar for staff members.
- Handled correspondence, including emails and packages, ensuring timely communication and organization.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated and confirmed appointments with clients to ensure efficient scheduling.
- Delivered consistent customer service while interacting with internal and external customers to maintain positive relationships.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Selma
01.2023 - 12.2023
- Managed cash register operations and ensured accurate cash drawer reconciliation.
- Provided excellent customer service to enhance guest experience.
- Supported team operations by executing daily tasks efficiently.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier Team Lead
Culver's Restaurant
Clayton
02.2022 - 12.2022
- Implemented streamlined checkout procedures, enhancing customer experience and reducing wait times.
- Assisted customers with orders and promptly resolved payment issues, ensuring smooth transactions and positive experiences.
- Trained new cashiers on customer service and register procedures, improving team readiness and customer satisfaction.
- Cleaned and organized front counter area to ensure a welcoming environment for customers.
- Performed daily opening and closing procedures for the register area.
Education
Associate of Arts -
Johnton County Community College
Smithfield, NC04-2027
High School Diploma -
Clayton Highschool
Clayton, NC06-2024
Skills
- Appointment scheduling
- Customer service
- Phone etiquette
- Telephone skills
- Document management
- Conflict resolution
- Team collaboration
- Communication skills
- Written communication
- Cash handling
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Anchor Disposal
11.2024 - Current
Receptionist
Clayton Glass And Mirror
12.2023 - 12.2025
Cashier
Bojangles' Famous Chicken 'n Biscuits
01.2023 - 12.2023
Cashier Team Lead
Culver's Restaurant
02.2022 - 12.2022
Associate of Arts -
Johnton County Community College
High School Diploma -
Clayton Highschool