Amy Lowder
High Point
Summary
Driven Hospitality Manager with a proven track record at Sheetz, enhancing customer service ratings through exceptional service and team leadership. Skilled in guest relations management and Microsoft Office, adept at fostering a positive work environment and developing a loyal customer base. Achieved significant improvements in service delivery by focusing on staff training and development, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
Sheetz
04.2016 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Education
Associate of Science -
Guilford Technical Community College
Jamestown, NC05.1998
Skills
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
- Health and safety compliance
- Customer rapport
- Hospitality best practices
- Account Management
- Team member development
- Training and mentoring
- Food and Beverage Operations
- Computer Skills
- Customer Service
- Staff Training
- Guest experiences
- Time Management
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Team building
- Microsoft Office proficiency
- Work Planning and Prioritization
Timeline
Hospitality Manager
Sheetz
04.2016 - Current
Associate of Science -
Guilford Technical Community College
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