Amy Jordan
Charlotte
Summary
Hard working, multi-tasking customer service agent looking to utilize my skills and experience with a company while gaining new insight with a company that values its employees.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
Empire Auto Parts
02.2022 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Provided timely information regarding product availability, delivery schedules, and service options to customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Processed payments, credits, emailed credits, and set up returns
Cook
Brookdale Senior living home
06.2021 - 10.2021
- Coordinated 50 to 100 daily food orders, ensuring timely deliveries to enhance dining experience.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Enforced sanitation practices to maintain food safety and prevent spoilage or contamination.
- Modified recipes to accommodate ingredient issues and customer requests, ensuring allergen safety.
Merchandise Reconciliation Manager
Walmart
05.2019 - 05.2021
- Reduced shrink costs by $400,000 by supporting control inventory process.
- Trained and supervised over 15 associates annually to enhance team capabilities.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Showed independence in managing daily tasks and workflow. by meeting and exceeding workflow needs.
- Collaborated with management to identify and explore new opportunities for operational improvement.
- Provided IT and software troubleshooting support across organization to ensure smooth operations.
- Provided IT and software trouble-shooting support for rest of the organization.
Customer Service Manager
Walmart
09.2016 - 05.2019
- Over 4,800 hours of customer service management.
- Oversaw resolution of customer requests to ensure friendly, knowledgeable service and support.
- Supervised and trained over 8 customer service associates each shift to enhance customer retention and satisfaction.
- Executed prevention plan for internal and external theft, contributing to reduced fraud incidents.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Assistant Store Manager
Dollar General
03.2011 - 10.2016
- Accumulated over 96,000 hours of customer service experience.
- Assessed and optimized operations to meet current and anticipated demands.
- Promoted skill enhancement to improve team performance. and talent development in associates to increase performance in all areas.
- Assigned tasks to employees based on their individual skills and shift needs.
- Over 96000 hours in Customer Service experience.
Education
High School Diploma -
Southwest High
Jacksonville, NC05-2002
Skills
- Customer service
- Customer engagement
- Problem resolution
- Communication excellence
- Data entry
- Technical support
- Office software proficiency
- Workflow optimization
- Leadership
- Logistics coordination
- Inventory management
- Visual merchandising
- Food safety certification
Timeline
Customer Service Agent
Empire Auto Parts
02.2022 - Current
Cook
Brookdale Senior living home
06.2021 - 10.2021
Merchandise Reconciliation Manager
Walmart
05.2019 - 05.2021
Customer Service Manager
Walmart
09.2016 - 05.2019
Assistant Store Manager
Dollar General
03.2011 - 10.2016
High School Diploma -
Southwest High