Amy Jefferson
4600 Big Tree Way
Summary
Dynamic Operations Supervisor at Courtyard by Marriott International with a proven track record in enhancing team performance and operational efficiency. Skilled in staff training and performance monitoring, I foster strong customer relations while implementing effective inventory management strategies. Committed to driving results through collaboration and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Courtyard by Marriott International
08.2022 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored daily workflows to ensure adherence to company standards and regulations.
- Supported inventory management by tracking supplies and coordinating replenishment efforts.
- Collaborated with team members to streamline processes for improved efficiency.
- Conducted routine inspections to maintain equipment and facility cleanliness.
- Engaged in problem-solving sessions to address operational challenges and improve performance.
- Participated in team meetings, providing input on workflow improvements and best practices.
Server Trainer
O'Charley's Restaurant & Bar
02.2019 - 05.2022
- Trained new servers on menu knowledge and service protocols.
- Developed training materials to enhance staff understanding of customer service standards.
- Conducted performance evaluations to identify areas for improvement among team members.
- Implemented onboarding processes that streamlined integration of new hires into the team.
- Coordinated ongoing training sessions focusing on upselling techniques and product knowledge.
- Provided feedback to management on server performance and training program effectiveness.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
High School Diploma -
Associate of Science - A.S Computer Of Science
ECPI University
Virginia Beach, VA08-2009
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Timeline
Operations Supervisor
Courtyard by Marriott International
08.2022 - Current
Server Trainer
O'Charley's Restaurant & Bar
02.2019 - 05.2022
High School Diploma -
Associate of Science - A.S Computer Of Science
ECPI University