Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Jefferson

4600 Big Tree Way

Summary

Dynamic Operations Supervisor at Courtyard by Marriott International with a proven track record in enhancing team performance and operational efficiency. Skilled in staff training and performance monitoring, I foster strong customer relations while implementing effective inventory management strategies. Committed to driving results through collaboration and innovative problem-solving.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Courtyard by Marriott International
08.2022 - Current
  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored daily workflows to ensure adherence to company standards and regulations.
  • Supported inventory management by tracking supplies and coordinating replenishment efforts.
  • Collaborated with team members to streamline processes for improved efficiency.
  • Conducted routine inspections to maintain equipment and facility cleanliness.
  • Engaged in problem-solving sessions to address operational challenges and improve performance.
  • Participated in team meetings, providing input on workflow improvements and best practices.

Server Trainer

O'Charley's Restaurant & Bar
02.2019 - 05.2022
  • Trained new servers on menu knowledge and service protocols.
  • Developed training materials to enhance staff understanding of customer service standards.
  • Conducted performance evaluations to identify areas for improvement among team members.
  • Implemented onboarding processes that streamlined integration of new hires into the team.
  • Coordinated ongoing training sessions focusing on upselling techniques and product knowledge.
  • Provided feedback to management on server performance and training program effectiveness.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Education

High School Diploma -

Associate of Science - A.S Computer Of Science

ECPI University
Virginia Beach, VA
08-2009

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision

Timeline

Operations Supervisor

Courtyard by Marriott International
08.2022 - Current

Server Trainer

O'Charley's Restaurant & Bar
02.2019 - 05.2022

High School Diploma -

Associate of Science - A.S Computer Of Science

ECPI University
Amy Jefferson