Amy Ioele
Charlotte,NC
Summary
Passionate gardener, dedicated to enhancing knowledge of plant care and garden methods, with the ultimate goal of applying the skills to a future career in horticulture.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Employee Relations Associates
08.2007 - 11.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with travel reservations
Restaurant Server
Black & Blue Steak & Crab
09.2004 - 02.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Server
Pearl
04.2001 - 08.2004
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Restaurant Manager
2 Vine
03.1999 - 01.2001
- Assisted in creating protocol for general staff operations of a new restaurant, training the employees on POS systems and menu education, and conducting regular meetings to fine-tune levels of service
- Responsible for overseeing reservation system and coordinating seating of patrons
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times as the restaurant adjusted to new volume levels
- Assisted in scheduling duties, training, and interviewing potential staff
- Performed daily reconciling of server/bartenders sales and tip outs
Restaurant Manager
Caribou Cafe
10.1993 - 08.1997
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Arts - Photography/Biology
State University of New York At Buffalo
Buffalo, NY05-1993
Skills
- Annually maintained home seasonal herb/flower/vegetable gardens every year
- Created, installed and implemented several potager designs for personal home use
- Constructed fences, containers, raised beds in the garden designs
- Maintained home landscaping, trimming, pruning, fertilizing, pest control, new plantings
- Knowledge of indoor plant care, propagation, transplanting
- Understanding of soil health, mulching, basics of organic gardening
- Base level knowledge of plant and flower identification and classifications
Timeline
Administrative Assistant
Employee Relations Associates
08.2007 - 11.2013
Restaurant Server
Black & Blue Steak & Crab
09.2004 - 02.2008
Restaurant Server
Pearl
04.2001 - 08.2004
Assistant Restaurant Manager
2 Vine
03.1999 - 01.2001
Restaurant Manager
Caribou Cafe
10.1993 - 08.1997
Bachelor of Arts - Photography/Biology
State University of New York At Buffalo
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