Amy Hamilton
Shelby
Summary
Proactive and caring worker with 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
9
9
years of professional experience
Work History
Tutor/ Teacher Assistant
Cleveland County Schools-Bethware Elementary
08.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Developed methods to motivate and engage students in learning.
CNA
Atrium Health Cleveland
05.2019 - 08.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered high-quality care to patients in hospital facility.
Customer Service Representative
CA Short
08.2016 - 09.2018
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
No Degree - Nursing
Central Piedmont Community College
Charlotte, NCCertificate - Certified Nursing Assistant
Isothermal Community College
Spindale, NC01-2019
High School Diploma -
Shelby High School
Shelby,NC05-2002
Skills
- Problem-solving
- Microsoft PowerPoint
- Payment processing
- Relationship building
- Recordkeeping strengths
- Office equipment proficiency
- Refunds processing
- Clerical support
- Data entry
- Call center experience
- Decision-making
- Dispute resolution
- Active listening
- Microsoft Office Suite
- Call center procedures
- Task prioritization
Timeline
Tutor/ Teacher Assistant
Cleveland County Schools-Bethware Elementary
08.2020 - Current
CNA
Atrium Health Cleveland
05.2019 - 08.2020
Customer Service Representative
CA Short
08.2016 - 09.2018
No Degree - Nursing
Central Piedmont Community College
Certificate - Certified Nursing Assistant
Isothermal Community College
High School Diploma -
Shelby High School
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