Amy Garland
Elk
Summary
Results-driven Co-Manager with expertise in staff management, budget control, and customer service. Proven ability to enhance store performance through effective strategy implementation and team leadership.
Overview
2026
2026
years of professional experience
Work History
Co Manager
Lowes Foods
Banner Elk, NC
10.1999 - 04.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed employee schedules to enhance productivity while maintaining labor cost efficiency.
- Enhanced store layout and displays to improve customer experience and increase sales engagement.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Sales Associate
CVS/caremark
Newland, NC
2010 - 2015
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Restocked merchandise on shelves promptly, supporting inventory management and availability.
- Also trained in pharmacy
Sales Associate
Lowes Home Improvment
Banner Elk, NC
1996 - 10.1999
- Assisted customers in product selection, providing knowledgeable recommendations and enhancing shopping experience.
- Maintained clean and organized sales floor, ensuring products were readily available for customer access.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Collaborated with team members to restock inventory, improving product availability and visual merchandising standards.
Education
Avery County High School
Newland06-1993
Skills
- Staff management
- Staff development
- Business development
- Team leadership
- Customer service
- Decision-making
- Cross-functional teamwork
- Task delegation
- Policy implementation
- Time management
- Budget control
- Expense tracking
- Documentation and reporting
- Schedule preparation
- Goal setting
- Financial management
- Business administration
- Safety procedures
Timeline
Co Manager
Lowes Foods
10.1999 - 04.2025
Retail Sales Associate
CVS/caremark
2010 - 2015
Sales Associate
Lowes Home Improvment
1996 - 10.1999
Avery County High School