Amy Flowers-Harris

• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
• Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
• Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Supervised employees through planning, assignments, and direction.
• Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.

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• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Trained and mentored associates to teach daily tasks and procedures.
• Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Trained and mentored associates to teach daily tasks and procedures.
• Prepared staff work schedules and assigned team members to specific duties.