Amy Chapman
Clayton
Summary
Dedicated professional with a proven track record at Johnston County Public Schools, enhancing classroom inclusivity and management. Leveraged inclusion strategies and positive reinforcement to foster a supportive learning environment, achieving significant improvements in student engagement. Expertise in both empathetic support and efficient organizational skills, contributing to enhanced educational outcomes.
Overview
21
21
years of professional experience
Work History
Special Education Instructional Aide
Johnston County Public Schools
10.2021 - Current
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Promoted social-emotional growth by teaching self-regulation techniques and facilitating peer interactions among students.
- Supported teachers in creating inclusive classroom environments, fostering understanding and empathy among all students.
- Served as a positive role model for students, demonstrating strong work ethic, problem-solving skills, and empathy towards others.
- Assisted in the implementation of data-driven instruction, using assessment results to inform instructional decisions and improve student outcomes.
Hotel Front Desk Clerk
Hampton Inn
05.2013 - 09.2015
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Certified Nursing Assistant
Park View Nursing Center
10.2012 - 04.2013
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Medical Assistant
Kenneth Stone Podiatry
05.2012 - 09.2012
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Freeport Health Network
03.2006 - 01.2011
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Feather Stone Dermatology
08.2004 - 03.2006
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Associate Degree in Medical Assistant - Medical Technology
Rockford Career College
Rockford, IL09-2004
GED -
Highland Community College
Freeport, IL09-2001
Skills
- Inclusion strategies
- Classroom management
- Classroom organization
- Positive reinforcement
Timeline
Special Education Instructional Aide
Johnston County Public Schools
10.2021 - Current
Hotel Front Desk Clerk
Hampton Inn
05.2013 - 09.2015
Certified Nursing Assistant
Park View Nursing Center
10.2012 - 04.2013
Medical Assistant
Kenneth Stone Podiatry
05.2012 - 09.2012
Medical Assistant
Freeport Health Network
03.2006 - 01.2011
Medical Assistant
Feather Stone Dermatology
08.2004 - 03.2006
Associate Degree in Medical Assistant - Medical Technology
Rockford Career College
GED -
Highland Community College
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