Amy Brethauer
Curate
Garner
1
Certification
17
years of professional experience
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Sales Associate
3 Months- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotate stock and restock shelves to maintain product availability and store appearance.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Supervisor
3 Years 2 Months- Maintained calm demeanor during high-volume periods and unusual events, ensuring store operations met standards
- Assisted with new and existing partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
- Ensured compliance with cash handling procedures to protect team members
- Managed product levels by placing timely orders to par, ensuring availability for customer needs
Store Manager
6 Months- Delivered exceptional customer service while following standard practices, resulting in maximized sales and reduced shrinkage.
- Monitor employee performance and identify performance gaps for corrective action.
- Manages inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and streamlined store operations through relationship building and proactive problem-solving.
Shift Supervisor
2 Years 1 Month- Maintained calm demeanor during high-volume periods and unusual events, ensuring smooth store operations.
- Assisted with new and existing partner training by positively reinforcing successful performance and providing respectful and encouraging coaching.
- Adhered to operational policies and procedures for cash handling and safety, safeguarding partners during each shift.
- Managed product levels by placing timely orders to par, supporting consistent inventory availability.
Barista
6 Months- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Listened to customer desires and needs to recommend optimal products.
- Maintained calm demeanor in high-volume periods and special events to ensure smooth operations.
- Cleaned and sanitized work areas, utensils and equipment.
QA Specialist
3 Years 10 Months- Created end-user test scripts from design specifications to validate functionality.
- Logged and tracked bugs and issues in applications using JIRA to enhance software quality.
- Designed training materials to meet the needs of domestic and international partners, ensuring tools are translated as necessary
- Assisted store staff with technical issues to ensure smooth operations.
Merchandise Lead/Sales Associate
5 Years 5 Months- Helped customers complete their looks, answered questions, and finished the customers shopping experience at the Cash and Wrap
- Processed and organized shipments efficiently to maintain stock availability.
- Displayed merchandise on sales floor, organized and kept the clothing and accessories well stocked on the sales floor.
- Adjusted products based on sell-through data.
Store Manager
10 Months- Promoted AEO brand through positive attitude and professional appearance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Monitored employee performance and addressed performance gaps with targeted corrective actions.
Education
Bachelor of Arts Degree - Religious Studies
Skills
Customer Service
Cash Management
Store operations
Inventory Management
Sales Reporting
Sales Targets
Product Knowledge
Operational Standards
Team Building and Leadership
Team management
Employee motivation
Certification
- Food Safety Certified
Timeline
Sales Associate
Curate
04.2026 - CurrentRead More
Shift Supervisor
Starbucks
04.2023 - 06.2026Read More
Store Manager
Starbucks
10.2022 - 04.2023Read More
Shift Supervisor
Starbucks
09.2020 - 10.2022Read More
Barista
Starbucks
03.2020 - 09.2020Read More
QA Specialist
American Eagle Outfitters, Tech & POS
05.2015 - 03.2019Read More
Store Manager
American Eagle Outfitters
09.2013 - 07.2014Read More
Merchandise Lead/Sales Associate
American Eagle Outfitters
11.2009 - 04.2015Read More
GARDNER-WEBB UNIVERSITY
Bachelor of Arts Degree from Religious Studies
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