Amanda Thomas

EXPERIENCE: Walmart Team associate, Department manager, Instock guarantor, Store Support Manager, Assistant manager, and GM Coach

Hire date: June 19, 2011

As a team associate at Walmart I worked to be cross-trained in areas all over the store to provide coverage and good customer service. I operated a register and handled all forms of payments. I stocked merchandise to the sales floor and created feature displays, all while verifying pricing and inventory counts. I have managed Layaway, Photo, and Connection Center accounts and completed daily inspections of the machines and equipment. I have a good understanding of hazardous waste management and compliance with environmental regulations.

I have been a department manager where I was responsible for on hands being correct, price changes, working freight, training the sales associates and helping them advance their career, and providing exceptional customer service.

In January 2015 I was afforded the opportunity to do a unique role as an Instock Guarantor where I worked side-by-side with the company remodel team and helped build the Walmart Supercenter in Richlands, NC from the ground up. I was trained to read detailed floorplans, planograms, and modulars. I built fixtures and placed them accordingly as well as stocked them with merchandise after ensuring everything was in place and located. I was also responsible for ensuring the store was in stock in all areas and often helped manage direct store deliveries focusing on accuracy, monitored and adjusted inventory, processed PO numbers, credit invoices, and invoices, took retail corrections as needed, and worked with vendors in person and on the phone. I scheduled deliveries and maintained a clean and safe back room. I oversaw teams of brand new employees that I had to teach and train, direct, and encourage productivity in order to meet the store's grand opening deadline.

Once the store opened I was moved to a Store Support Manager role where I collaborated closely with team members to ensure tasks were completed efficiently and accurately. Often times I was utilized throughout the Market, which is comprised of 11 different stores, to go in and find and implement solutions to problems they were having in the store with inventory, productivity, and/or basic processes.

I was promoted to assistant manager in June of 2016. I had a great number of responsibilities such as, being directly responsible for the successes and failures in my area, developing my team to help them grow and promote, setting up interviews and hiring new talent, ordering fixtures and supplies, reviewing financial reports, and working with my peers to support them in their areas of the store.

I was promoted to GM Coach in October of 2020. This has been my biggest role to date. I am now responsible for the entire general merchandise side of a 80 million dollar store. I have all of the same responsibilities as when I was an assistant manager just on a much larger scale. My focus is greatly on people. With this role my main priority is to develop and support my associates while at the same time running a successful business that has year to year growth. Having a real love of helping people and a positive attitude are critical to the success of this role. Customer service is very important to me as well, having compassion and empathy are the cornerstones of helping people whether they are a customer or an associate. I truly enjoy giving back to the community and getting to really know the people in the area. This role has allowed me the opportunity to help people and make a positive impact on the world around me. I hope to continue down a path to make a difference.

• ServSafe
• ATF Firearms Authorization
• OSHA Compliance
• Hazardous Waste Compliance
• Forklift trained
• Electric Jack trained
• Scissor Lift trained
• Conflict De-Escalation