Amory Lomax

• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Operated cash register to accept cash, debit and credit card payments from customers.
• Handled cash transactions accurately, maintaining accountability for daily sales receipts.
• Adapted quickly to new technology platforms for online ordering and delivery services integration.
• Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
• Maintained a clean and inviting pickup area, contributing to a positive customer experience.
• Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

• Equipping Team Members with training platforms and resources; providing feedback and coaching to Team Members on restaurant procedures and requirements; maintaining training records; training new and existing Team Members on various aspects of the business (i.e., menu knowledge and preparation, customer service skills, food safety and sanitation procedures, cash handling and point-of-sale systems, equipment operations and maintenance, inventory organization and systems, opening, transitioning, and closing).

• Making drinks, running the register, bagging food, taking orders on the POS system, maintaining a clean dining room, etc.