Amna Zubair
Trinity
Summary
Adaptable and motivated administrative professional with strong experience in healthcare operations, customer service, and long-term managerial leadership. Known for accuracy, organization, and the ability to thrive in fast-paced environments. Skilled in scheduling, documentation, data entry, workflow coordination, and team support. Highly dependable, eager to learn, and committed to growing my skills to contribute to a strong, efficient workplace.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Cardiac Monitor Technician
Cone Health
Greensboro
01.2025 - Current
- Monitor and interpret cardiac rhythms and accurately document findings in EPIC.
- Communicate critical changes to nurses and providers in a timely, professional manner.
- Maintain HIPAA compliance and ensure precision in all electronic patient records.
- Support workflow coordination, escalation tracking, and administrative tasks.
- Handle high-volume data entry while maintaining accuracy in a fast-paced environment.
Retail Selling Specialist(Seasonal)
Chanel
Winston-Salem
11.2022 - 12.2025
- Greeted customers and provided excellent customer service.
- Responded promptly to customer inquiries and complaints.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
- Developed strategies to increase sales volume of products in assigned area.
- Stayed current on new products and services offered by the company.
- Built positive client relationships and contributed to team collaboration.
Manager
ANZ II INC
Winston-Salem
06.2014 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created and managed detailed weekly staff schedules to meet business needs.
- Oversaw inventory control, monitored stock levels, and coordinated vendor orders.
- Performed administrative duties including documentation, reporting, email communication, and digital file management.
- Scheduled flights and coordinated travel arrangements for company personnel.
- Delivered exceptional customer service and resolved escalated issues professionally.
Education
Associate of Applied Science -
Wilson Community College
Wilson, NC 01.2024 - 12.2025
Skills
- Cardiac rhythm monitoring
- EPIC charting
- Customer service
- Problem solving
- Scheduling & workflow coordination
- Staff scheduling & team support
- Digital record keeping & documentation accuracy
- Inventory control & order management
- Travel & flight scheduling
- Multi-line phone communication
- Strong organizational and multitasking ability
- Excellent written and verbal communication
- Customer & patient service excellence
- Fast learner, adaptable, and eager to develop new skills
- Problem-solving & conflict resolution
Timeline
Cardiac Monitor Technician
Cone Health
01.2025 - Current
Associate of Applied Science -
Wilson Community College
01.2024 - 12.2025
Retail Selling Specialist(Seasonal)
Chanel
11.2022 - 12.2025
Manager
ANZ II INC
06.2014 - 01.2025