Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Amir Harmon

Apex

Summary

Forever adapting associate and leader with a proven track record in customer service and problem solving. Skilled in training new team members and resolving customer complaints, aiming to leverage strengths to enhance team dynamics, and drive working efficiency.

Overview

3
3
years of professional experience

Work History

Team Associate

Academy Sports + Outdoors
Apex
03.2024 - Current
  • Assisted customers in locating products throughout the store, while suggesting other products that accommodate and complement the initial product.
  • Processed transactions accurately and swiftly at the cash register while informing customers of deals they could potentially be missing out on and enrolling them for rewards.
  • Participated in inventory management and restocking activities regularly.
  • Developed proficiency in other departments when the designated member were not available
  • Brainstormed and executed ideas that would improve the production of work for myself and my peers.
  • Constantly met with unfortunate situations and quickly adapted.

Team Leader

Arby's
Apex
06.2023 - 12.2023
  • Trained new team members on food preparation and customer service standards.
  • Managed inventory levels to ensure availability of ingredients and supplies.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Maintained cleanliness for customers and the work environment.

Team Member/Shift Leader

Little Caesars
Fayetteville
06.2022 - 12.2022
  • Prepared and cooked pizzas following standard recipes and safety guidelines.
  • Maintained cleanliness of workstations and food preparation areas throughout shifts.
  • Assisted in managing inventory levels and restocking supplies as needed.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Rotated through series of different stations based on team needs.

Education

Apex Friendship Highschool
Apex, NC
06-2024

Skills

  • Customer service
  • Inventory management
  • Team training
  • Food safety protocols
  • Customer complaint resolution
  • Team collaboration
  • Shipping and receiving
  • Adaptability and flexibility
  • Positive attitude
  • Leadership qualities

Affiliations

  • Love to play basketball, very athletic individual
  • Enjoy gaming when I'm not engaging in physical activities
  • Avid music enjoyer

Accomplishments

  • Multiple tokens of gratitude due to my work effort and results

Languages

Spanish
Limited
English
Native/ Bilingual

References

References available upon request.

Timeline

Team Associate

Academy Sports + Outdoors
03.2024 - Current

Team Leader

Arby's
06.2023 - 12.2023

Team Member/Shift Leader

Little Caesars
06.2022 - 12.2022

Apex Friendship Highschool

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Amir Harmon