Amilion Allen
Charlotte
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Police Officer
Charlotte Mecklenburg Police Department
10.2023 - 05.2025
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Enforced laws, preventing crime, responding to emergencies, and maintaining public safety.
- Answered emergency calls for help from citizens and business owners.
Truck Driver
Pepsi Bottling Ventures
11.2022 - 02.2023
- Safety is first priority.
- Safely Maneuver Day Cab and Trailer in tight parking lots.
- Pre Trip/Post trip every day before and after driving.
- Stock drinks in Gas Stations/Pharmacy.
- Strong focus on customer satisfaction.
Truck Driver
Covenant Transport
09.2022 - 10.2022
- Safety is first priority.
- Safely operate Tractor Trailers with freight from state to state.
- Pre Trip/Post Trip Tractor Trailer before and after driving.
- Drop and Hook Trailers.
Customer Service Representative
FedEx Freight
10.2018 - 09.2022
- Assist customers with freight and freight documentation as needed.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Secure freight inside trailers using appropriate tools and supplies, but not limited to pallets, straps, rope.
- Recoup/repair damaged freight when necessary.
- Verify and complete required documentation and reports.
- Perform freight handling using appropriate motorized and manual equipment, including, but not limited to forklift, pallet jack, hand truck.
- Perform other duties as required.
- Responsible for transporting freight across the dock area to/from trailers for loading to trailers.
Cashier Team Lead
Food Lion
05.2017 - 10.2018
- Communicate clearly and openly with customers.
- Listen to customers complaints and questions and refer them to the assistant manager when required.
- Maintain a positive work environment for all cashiers.
- Serve as the primary point-of-contact for customer service associates.
Education
High School Diploma -
Vance High School
Charlotte, NC06-2018
Skills
- Stellar Customer Service
- Organization skills
- Time management
- Fast learner
- Reliable
- Strong work ethic
- Excellent problem solving skills
- Great oral communication
- Work well under pressure
- Professional
- Excellent Attendance
- Punctuality
Timeline
Police Officer
Charlotte Mecklenburg Police Department
10.2023 - 05.2025
Truck Driver
Pepsi Bottling Ventures
11.2022 - 02.2023
Truck Driver
Covenant Transport
09.2022 - 10.2022
Customer Service Representative
FedEx Freight
10.2018 - 09.2022
Cashier Team Lead
Food Lion
05.2017 - 10.2018
High School Diploma -
Vance High School
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