Amie Simmons
Charlotte
Summary
Dynamic and award-winning CNA with extensive experience across healthcare, customer service, and administrative roles, notably at Novant HealthCare. Excelled in vital signs monitoring and delivering exceptional patient care, complemented by strong customer service skills. Proven track record in improving patient satisfaction and streamlining office operations, highlighted by a significant role in achieving Rose Award for exemplary CNA.
Overview
24
24
years of professional experience
Work History
CNA
Novant HealthCare
02.2023 - Current
- Taking Vital Signs
- Assisting with mobility
- Monitoring patients input and output
- Assisting with activities of daily living
- Communicating with interprofessional team
- Documenting medical history
- Rose Award recipient 2023
Customer Service Representative
Travis Glasper Technology
06.2017 - 05.2022
- Applying monies to customer’s account
- Ensuring rules and policies are followed
- Equipment support specialist
- Paying winning customers out
- Managing excluded players
- Ensure customers have an enjoyable experience
Direct Support Professional
Total Care and Concern
05.2008 - 01.2017
- Assist with Activities of Daily Living
- Completing housekeeping, such as washing dishes and tidying
- Assist with appointments and organize schedule
- Community Engagement
- Documentation Maintaining medication logs, daily activities and caseworker notes
- Safety Maintaining a safe living environment
- Emotional Support Providing counseling and companionship
Office Assistant IV
City of Charlotte
07.2001 - 01.2010
- Resource person for all personnel at Mallard Creek Wastewater Treatment Plant
- Provides all information as for as payroll and all benefits issues
- Verifies and processes paperwork for payment of invoices, investigate any discrepancies, Responsible for balancing the books to the monthly allotment
- Accurately maintains office inventory to ensure that all office supplies are always available to the employees, and place many orders for the operation of the plant on a daily basis
- Works independently to research data for accuracy and return to Plant Supervisor for corrections or changes
- Acquires computer skills to update divisional data, compose, or develop documents from hard copy or verbal instructions for Supervisor or Administrator Officer’s signature
- Participate in various training workshops
- Maintains work area so that a substitute can locate information and resources promptly
- Maintains the City’s Procurement Credit Card for Environmental Management Services and System protection
- Green Team Ambassador
- Assisted Mallard in receiving ISO recertification
Education
BSB of Management -
University of Phoenix
Charlotte, North Carolina07.2008
Diploma -
North Mecklenburg Senior High School
Huntersville, North Carolina06.1994
Skills
- Vital signs monitoring
- Mobility assistance
- Patient documentation
- Medication administration
- Safety protocols
- Customer service
References
Due upon request
Phone
cell, (704) 936-6336
Information Technology
- Microsoft Windows
- Microsoft Outlook
- Access
- PowerPoint
- People Soft
- Excel
- Works
- Word
Timeline
CNA
Novant HealthCare
02.2023 - Current
Customer Service Representative
Travis Glasper Technology
06.2017 - 05.2022
Direct Support Professional
Total Care and Concern
05.2008 - 01.2017
Office Assistant IV
City of Charlotte
07.2001 - 01.2010
BSB of Management -
University of Phoenix
Diploma -
North Mecklenburg Senior High School
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