Amia Plummer
Henderson
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Five Below
Henderson
10.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Supervisor
ALDI
Henderson
01.2023 - Current
- Managed a team of retail associates, providing guidance and support to ensure excellent customer service
- Developed and executed training programs for new hires, resulting in improved product knowledge and sales performance
- Monitored inventory levels and implemented effective stock management techniques, reducing out-of-stock situations
- Analyzed sales data to identify trends and opportunities for improvement, leading to the implementation of targeted marketing campaigns
- Collaborated with the visual merchandising team to create appealing displays that increased customer engagement and drove sales
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth
- Developed strong relationships with key customers through personalized interactions, leading to increased repeat business
- Coordinated special promotions or events within the store to drive foot traffic and boost sales numbers
- Ensured compliance with company policies regarding cash handling procedures and loss prevention measures at all times
- Utilized POS systems proficiently to process transactions accurately while maintaining efficiency during peak hours
- Implemented new sales strategies that resulted in a increase in monthly revenue
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences
- Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Developed effective strategies for upselling or suggestive selling techniques resulting in an increase in average order value
- Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Asset Protection
Walmart Dc
Henderson
12.2022 - 03.2024
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Performed regular inspections of machinery to identify any malfunctions or defects, promptly reporting them to supervisors
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Maintained a clean and organized work area, adhering to safety guidelines at all times
- Collaborated with team members to meet daily production targets and deadlines
- Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
- Participated in continuous improvement initiatives by suggesting process enhancements or efficiency improvements
- Trained new employees on proper operation of machinery and safety protocols
- Contributed to quality control efforts by conducting visual inspections of finished products for defects or inconsistencies
- Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards
- Utilized computer systems/software for data entry purposes related to inventory management or production tracking
- Suggested improvements in work methods/processes that resulted in increased productivity/efficiency levels
- Assisted in the training and development of new team members to ensure a smooth onboarding process
- Collaborated with supervisors to identify areas for skills improvement and participated in relevant training programs
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Maintained open lines of communication with team members to foster a positive work environment
- Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
- Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
- Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Created a team of Asset Protection Associates through recruitment, interviewing, training, scheduling, and performance evaluation.
- Developed policies and procedures related to asset protection and loss prevention.
- Advised store management on best practices for asset protection strategies.
- Implemented new technologies such as electronic article surveillance systems and radio frequency identification tags to enhance asset protection efforts.
- Supervised staff members assigned to Asset Protection duties such as bag checks and door greeters.
- Supervised daily operations of the Asset Protection Department including scheduling shifts, assigning tasks, monitoring productivity levels.
- Coordinated training sessions for store employees on asset protection topics such as safety awareness, theft deterrence, and customer service standards.
- Prepared detailed reports on investigations conducted by the Asset Protection Department.
- Conducted periodic reviews of employee performance against established standards of conduct related to asset protection practices.
- Provided guidance on the development of new technologies to improve the asset protection process within the organization.
- Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
- Identified areas in need of improvement related to asset protection processes and procedures.
- Ensured that all asset protection systems were functioning properly at all times.
- Provided leadership, direction, and guidance to team members in the Asset Protection Department.
- Tracked key performance indicators related to asset protection goals set by senior management.
- Collaborated with other departments within the organization on projects involving asset protection.
- Participated in recruitment process by interviewing prospective candidates for Asset Protection positions.
- Researched new technologies available in the market that can be used by stores for better asset protection.
- Monitored store operations for compliance with company standards and regulations regarding asset protection.
- Provided training for new employees regarding asset protection procedures and protocol.
- Ensured compliance with all applicable laws and regulations for asset protection.
- Kept work areas clean, neat and free of safety hazards for worker and asset protection.
- Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
- Created a system for tracking key performance indicators related to asset protection goals such as shrinkage rates and employee safety incidents.
- Provided feedback on investigation results including root causes analysis which helped improve overall asset protection program performance across the region.
- Drafted documents related to estate planning and asset protection.
Crew Trainer
McDonald's
Henderson
03.2021 - 03.2022
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Implemented customer loyalty programs resulting in an increase in repeat business
- Collaborated with the management team to develop and implement operational policies and procedures
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
Education
High School Diploma -
Vance County High School
Henderson, NCSome College (No Degree) -
Vance-Granville Community College
Henderson, NCSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Cash handling
- Sales analysis
- Visual merchandising
- POS systems
- Conflict resolution
- Staff scheduling
- Process improvement
- Health and safety compliance
- Retail operations
- Customer service and satisfaction
- Contract management
- Adaptability and flexibility
- Closing oversight
- Team collaboration
- Sales reporting
- Decision-making
- Meeting facilitation
- Promotional planning
- Operations management
- Financial management
- Policy enforcement
- Customer relationship management (CRM)
- Product and service sales
- Team motivation
- Verbal and written communication
- Recruitment and hiring
- Time management
- Strategic thinking
- Google drive
- Staff development
- Consulting
- Multitasking and organization
- Problem-solving
- Recruiting and interviewing
- Retail operations management
- Microsoft office expertise
- Process improvement strategies
- Customer relations
- Staff training and development
- Business administration
- Employee performance evaluations
- Reporting and documenting
- Project management
- Performance reviewing
- Orientating and training
- Sales growth
- Financial reporting
- Coaching and mentoring
- Employee supervision
- Goal setting
- Marketing tactics
Timeline
Assistant Manager
Five Below
10.2024 - Current
Supervisor
ALDI
01.2023 - Current
Asset Protection
Walmart Dc
12.2022 - 03.2024
Crew Trainer
McDonald's
03.2021 - 03.2022
High School Diploma -
Vance County High School
Some College (No Degree) -
Vance-Granville Community College