Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ametrice Brown

Raleigh

Summary

Dynamic Assistant Store Manager with a proven track record at Dollar General, excelling in customer service and inventory control. Recognized for enhancing team performance through effective training and significantly improving customer satisfaction ratings. Highly reliable and skilled in problem-solving, ensuring compliance with safety standards while maintaining an appealing shopping environment.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Dollar General
06.2024 - Current
  • Facilitated staff training on customer service protocols and product knowledge to enhance team performance.
  • Ensured compliance with safety standards through routine inspections and adherence to company policies.
  • Assisted in maintaining visual merchandising standards to create an appealing shopping environment.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supported daily store operations by assisting with inventory management and merchandising tasks.

Assistant Store Manager

Family Dollar
05.2020 - 03.2023

-Open and close store

-assist customers with purchase and returns

-stock and inventory

-cash management

-bank runs and deposits

Cashier,cook

Bojangles' Famous Chicken 'n Biscuits
10.2011 - 05.2020
  • Processed transactions efficiently, ensuring accurate cash handling and register operation.
  • Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Trained new staff on register operations and customer service protocols, enhancing team performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared food in kitchen and packed food orders

Dietary Aide, CNA

Wallace Rehabilitation Center
04.2012 - 06.2015
  • Prepared and served nutritious meals according to dietary guidelines and resident preferences.
  • Assisted culinary staff in meal preparation, ensuring adherence to safety and sanitation standards.
  • Maintained clean and organized dining areas, enhancing overall dining experience for residents.
  • Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Assist patients with daily baths and grooming
  • Fed patients that couldn’t do for themselves
  • Administrated medicine to patients

Home Health Nurse

Gt Independence
08.2008 - 02.2013
  • Administered medications and treatments in accordance with care plans.
  • Collaborated with multidisciplinary teams to enhance patient outcomes.
  • Educated patients and families on health management and disease prevention.
  • Assessed patient conditions, documenting changes in medical records.
  • Developed individualized care strategies based on patient needs.
  • Advocated for patients' needs, coordinating with healthcare providers for comprehensive care.
  • Coordinated with other healthcare team members to support patient needs.
  • Assisted patient with bath and grooming needs
  • Took patient back and forth to doctor appointments
  • Prepared and cooked breakfast for patient

Education

Certificate -

James Sprunt Community College
Kenansville, NC

East Wake School of Health And Science
Wendell, NC
06.2008

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Shift scheduling
  • Microsoft Office Suite
  • Flexible schedule
  • Patient caregiver
  • Very reliable

Timeline

Assistant Store Manager

Dollar General
06.2024 - Current

Assistant Store Manager

Family Dollar
05.2020 - 03.2023

Dietary Aide, CNA

Wallace Rehabilitation Center
04.2012 - 06.2015

Cashier,cook

Bojangles' Famous Chicken 'n Biscuits
10.2011 - 05.2020

Home Health Nurse

Gt Independence
08.2008 - 02.2013

Certificate -

James Sprunt Community College

East Wake School of Health And Science
Ametrice Brown