Amelia L. Hamlet
Charlotte
Summary
Dynamic finance professional with extensive experience at Wells Fargo Bank, excelling in fraud detection and customer service. Proven track record in managing high-volume cash handling and compliance, while fostering strong relationships with clients. Adept at documentation and recordkeeping, ensuring accuracy and efficiency in all financial operations.
Overview
9
9
years of professional experience
Work History
Assistant Finance Officer / Special Education Teacher
Sugar Creek Charter School
Charlotte
01.2024 - Current
- Managed financial documentation and organized funding for school programs to ensure resource availability.
- Planned and delivered instruction in math, reading, and social studies for grades 6–12 to enhance student learning outcomes.
- Provided one-on-one and group tutoring to support student understanding and engagement.
- Coordinate educational and developmental activities including field trips and group projects.
- Maintain regular communication with parents and guardians regarding student progress.
- Volunteer at local library providing tutoring and story time programs for children and families.
Bank Teller / Customer Service Representative
First Citizens Bank
Charlotte
02.2022 - 09.2022
- Opened and serviced checking, savings, business, and credit card accounts to enhance customer financial management.
- Processed large cash transactions exceeding $100,000 while maintaining compliance standards.
- Assisted customers with IRAs, CDs, loans, and direct deposit setup.
- Handled ATM transactions, coin machine operations, and signature verification.
- Maintained confidential records and detailed filing systems.
- Created weekly schedules for a team of 12 tellers, ensuring adequate coverage and service quality.
Lead Teller / Service Manager/ Fraud Department
Wells Fargo Bank
Charlotte
01.2017 - 01.2021
- Investigated customer transactions to detect and prevent fraud, identity theft, and financial abuse, protecting customer assets and bank integrity.
- Managed fraud and non-fraud claims, accurately documenting findings and actions to ensure compliance and support resolution.
- Reviewed ATM footage and supporting documentation during fraud investigations.
- Verified transactions and resolved claims through inbound and outbound customer calls, enhancing customer trust and satisfaction.
- De-escalated sensitive customer situations while protecting bank and customer assets.
- Balanced vault daily and authorized transactions, overrides, and signers.
- Managed high-volume cash handling, deposits, night drops, and cash shipments.
- Collaborated with internal teams and escalated complex cases.
Education
Some College (No Degree) - Early Childhood
Central Piedmont College
Charlotte, NCSkills
- Fraud prevention
- Risk compliance
- Cash Handling
- Account servicing
- Recordkeeping
- Excel
- Access
- Microsoft Word
- PowerPoint
- Team support
- Relationship building
- Customer service
Timeline
Assistant Finance Officer / Special Education Teacher
Sugar Creek Charter School
01.2024 - Current
Bank Teller / Customer Service Representative
First Citizens Bank
02.2022 - 09.2022
Lead Teller / Service Manager/ Fraud Department
Wells Fargo Bank
01.2017 - 01.2021
Some College (No Degree) - Early Childhood
Central Piedmont College