Amelia Howard
Raleigh
Summary
Accomplished compliance and operations professional with a strong background in regulatory oversight, auditing, policy implementation, process improvement, and risk management. Experienced in interpreting complex regulations, strengthening internal controls, and driving operational excellence while maintaining accuracy, accountability, and organizational integrity.
Known for developing collaborative partnerships, mentoring teams, and improving business processes that support compliance and operational efficiency. Highly adaptable with exceptional analytical, organizational, and problem-solving skills, and excited to apply a broad range of experience to new opportunities in compliance, operations, project management, quality assurance, or business administration.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Compliance Specialist (certified)
Raleigh Housing Authority
Raleigh, NC
06.2025 - Current
- Conduct comprehensive audits of resident files and annual recertifications to ensure compliance with HUD, LIHTC (IRS Section 42), Public Housing, PBV, and Fair Housing regulations.
- Review income calculations, asset verification, eligibility determinations, and lease documentation for regulatory accuracy.
- Monitor compliance across multiple housing portfolios and identify operational risks, deficiencies, and opportunities for improvement.
- Prepare detailed compliance findings and provide recommendations to property management teams and leadership.
- Track corrective action plans and ensure deficiencies are resolved within required regulatory timelines.
- Monitor follow-up activities, escalate unresolved compliance issues, and verify proper documentation and record retention.
- Review financial transactions, post-rent adjustments, HAP Manager reports, and account changes to ensure compliance and accuracy prior to processing.
- Maintain accurate resident records and compliance documentation within Yardi and other required management systems.
- Generate monthly compliance reports, analyze portfolio performance, identify trends, and recommend process improvements.
- Interpret and implement updates to HUD regulations, IRS Section 42 requirements, LIHTC guidelines, RAD program rules, and agency policies.
- Develop and maintain compliance policies, procedures, forms, notices, and operational documents.
- Train, mentor, and provide technical guidance to property management and departmental staff on compliance requirements, documentation standards, and best practices.
- Assist with onboarding and ongoing compliance training for new and existing staff.
- Serve as a subject matter expert and primary resource for compliance-related questions from staff and management.
- Act as the primary point of contact for applicant and departmental inquiries, ensuring timely resolution and professional customer service.
- Collaborate with regional managers, property staff, and leadership to maintain regulatory compliance across assigned portfolios.
Residential Painter
A Maxi Real Estate Solutions
Cary, NC
08.2019 - Current
- Apply a variety of finishes, including primers and sealers, to buildings, rooms, and other structures in accordance with project specifications.
- Prepare, clean, and tape work areas to ensure high-quality application and adherence to safety standards.
- Remove existing paint coatings as required to achieve proper surface preparation.
- Mix paints, colors, and oils to achieve desired shades and consistencies.
- Transport and organize materials and equipment across job sites as assigned.
- Maintain clean and orderly work areas by removing debris and ensuring proper disposal of materials.
Recertification Specialist (certified)
Raleigh Housing Authority
Raleigh, NC
07.2022 - 06.2025
- Calculate household income to ensure accurate rent determinations in accordance with HUD and program guidelines.
- Assist property staff in obtaining and verifying required documentation for resident recertifications.
- Provide training and guidance to staff on effective and compliant processing of recertifications and interims.
- Review resident files to ensure accuracy, completeness, and compliance with regulatory requirements.
- Generate and analyze reports to monitor timely processing and identify areas for improvement.
- Support multiple properties with interim processing and documentation needs.
Temp Worker
Full House - Raleigh Housing Authority (Assignment)
Raleigh, NC
02.2021 - 07.2022
- Assisted in maintaining cleanliness and orderliness of residential properties.
- Supported staff with tenant inquiries, ensuring timely responses and resolutions.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Processed annual recertifications and interims ensuring accuracy for rent calculation.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
Shift Leader / Manager
Five Below
Greensboro, NC
11.2015 - 02.2021
- Open and close the store, ensuring proper security, cash handling, and operational readiness.
- Assign daily tasks and responsibilities to team members to maintain productivity and service standards.
- Establish and monitor performance metrics, coaching team members to achieve or exceed goals.
- Resolve operational issues and troubleshoot problems independently in the absence of upper management.
- Manage multiple projects while supervising staff to ensure efficient workflow and adherence to company policies.
- Collaborate with the Assistant and General Manager to review progress toward goals and performance targets.
- Ensure compliance with company policies and all state and federal safety and employment regulations.
- Maintain a clean, organized, and customer-ready store environment.
- Oversee merchandising, stocking, and freight operations to optimize product presentation and availability.
- Assist with product resets and implementation of promotional layouts.
Property Manager Administrative Assistant
1st Steps Realty Group
Durham, NC
03.2006 - 08.2018
- Perform general office duties and run errands to support daily operations.
- Handle incoming calls, emails, and other communications in a professional and efficient manner.
- Record, update, and maintain information and documentation as required.
- Greet and assist clients and visitors, ensuring a welcoming and organized office environment.
- Organize and maintain common areas to promote efficiency and cleanliness.
- Monitor and manage office supply inventory to ensure adequate stock and timely ordering.
Education
Durham Technical Community College
01-2017
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Hillside High School
01-2015
Skills
- Conducting staff training sessions
- Compliance oversight
- Management
- Staff supervision
- Data collection
- Task prioritization
- Documentation review
- Regulatory compliance
- Internal audits
- Microsoft Outlook
- Data-driven problem-solving
- Job shadowing (employee development activity)
- Mentoring
- Performance management
- Managing projects
- Strategic planning
- Microsoft Office
- Organizational skills
- Self-directed learning
- Research
- Microsoft Excel
- Operations planning
- Leadership
- Computer operation
- Productivity software
- Senior leadership
- Conflict resolution
- Yardi experience
- Communication skills
- Customer Service
- Team motivation (leadership skill)
- Financial performance measurement
Certification
- LIHTC Certification
- Rent Calculation Certificate
- Driver's License
Languages
English
Timeline
Compliance Specialist (certified)
Raleigh Housing Authority
06.2025 - Current
Recertification Specialist (certified)
Raleigh Housing Authority
07.2022 - 06.2025
Temp Worker
Full House - Raleigh Housing Authority (Assignment)
02.2021 - 07.2022
Residential Painter
A Maxi Real Estate Solutions
08.2019 - Current
Shift Leader / Manager
Five Below
11.2015 - 02.2021
Property Manager Administrative Assistant
1st Steps Realty Group
03.2006 - 08.2018
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Hillside High School
Durham Technical Community College