Amelia Falanga
Charlotte
Summary
Reliable and very knowledgeable in the field of personal shopping with a strong background in customer service and teamwork. Recognized for quick shopping and maintaining high satisfaction ratings. Skilled in online order processing and adept at building relationships, ensuring timely and accurate deliveries while addressing customer needs effectively.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Harris Teeter
09.2024 - Current
- Developed knowledge of store layout to enhance product accessibility for customers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure stock availability and freshness of products.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Barn Worker
Chapel Gate Farm
12.2022 - 11.2023
- Assisted with daily feeding, turnout, and care of horses.
- Implemented efficient cleaning protocols for barns, promoting cleanliness and reducing disease risk.
- Trained new employees on safety practices and standard operating procedures for barn management.
- Conducted regular health checks on animals, documenting findings to aid in veterinary assessments.
- Participated in inventory management of feed supplies, ensuring availability for livestock needs.
- Promoted animal comfort with routine grooming, hoof trimming, and cleanliness checks.
Education
Bachelor of Arts - Graphic Design
University of North Carolina At Charlotte
Charlotte, NC05-2029
Skills
- Customer service
- Attention to detail
- Adabtable
- Verbal and written communication
- Teamwork and collaboration
- Planning and organization
- Decision-making
- Relationship building
- Online order processing
- Delivery management
Languages
English
Timeline
Personal Shopper
Harris Teeter
09.2024 - Current
Barn Worker
Chapel Gate Farm
12.2022 - 11.2023
Bachelor of Arts - Graphic Design
University of North Carolina At Charlotte