Ameerah Fakkas
High Point
Summary
Results-driven team leader with a strong focus on customer engagement and staff training. Successfully developed workflow improvements, optimizing store operations and enhancing team performance, contributing to increased sales and operational efficiency.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Ace Hardware
04.2024 - Current
- Collaborated with cross-functional teams to optimize store operations and elevate customer experiences.
- Developed workflow improvements that increased efficiency across various departments within the store.
- Closed and opened the store while also handling safe counting and bank runs
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Bread Vendor
BAMS Distributing
07.2019 - Current
- Managed vendor relationships to ensure timely product deliveries and compliance with company standards.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Trained new team members on operational procedures and best practices for vendor interactions.
- Streamlined order processing workflows, enhancing efficiency and accuracy in fulfillment operations.
Overnight Stocker
Walmart
12.2022 - 06.2023
- Organized merchandise on shelves, ensuring proper placement and visibility for optimal customer access.
- Collaborated with team members to restock inventory efficiently during overnight shifts.
- Monitored stock levels and assisted in inventory management to prevent product shortages.
- Implemented safety protocols while operating forklifts and pallet jacks for efficient warehouse operations.
Beauty Sales Associate
Sally's Beauty Supply
11.2021 - 12.2022
- Conducted product demonstrations to highlight features, benefits, and usage techniques for customers.
- Developed engaging visual merchandising displays to attract customers and promote seasonal promotions.
- Analyzed customer feedback to identify trends and inform product selection, enhancing overall sales strategy.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma -
Southern Guildford High School
Greensboro, NCSkills
- Customer focus
- Workload management
- Staff training
- Customer service excellence
- Cash handling and management
- Product knowledge
- Merchandise restocking
- Sales expertise
- Flexible schedule
- Store opening and closing
Timeline
Team Leader Manager
Ace Hardware
04.2024 - Current
Overnight Stocker
Walmart
12.2022 - 06.2023
Beauty Sales Associate
Sally's Beauty Supply
11.2021 - 12.2022
Bread Vendor
BAMS Distributing
07.2019 - Current
High School Diploma -
Southern Guildford High School