Amee Brown
Ocean Isle Beach,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
12.2024 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Cash Handling
- Inventory Control
- Food Service
Customer Service Representative
Circle K
09.2023 - 03.2024
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Cash Handling
- Inventory Control
- Food Service
Scale House Operator
Landsdown Corporation
09.2021 - 01.2023
- Quickbooks, Accounts Payable, Accounts Receivable, Cash/Check/Credit Card management, payroll
- NCDOT weighmaster, NCDOT certified aggregate test technician
- Effectively find, order and receive parts for equipment,
- Management of social media advertising
- Operated weigh scales and issued tickets when necessary.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
Team Lead
Carter Bank and Trust
04.2019 - 07.2020
- Customer Contact Center Lead
- Effectively answer phone and assist customers with banking needs
- Research and implement new procedures and projects
- Manage 6-8 people consecutively on various shifts
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
Store Manager/Trainer
MINUTE MAN FOOD MART
10.2016 - 06.2018
- Responsible for cash accountability and deposits
- Effectively manage employees for c-store, in house kitchen and Domino's Express
- Inventory Control
- Customer Service; Sales
- Maintaining scheduled hours; hiring
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
Site Leader/care giver
Ymca of Rocky Mount
10.2015 - 09.2016
- Responsibilities
- Before/after school care
- Provide help with homework/reading
- Writing lesson plans
- Write out billing/payments
- Provide crafts and athletic play
- CPR certified
- Administer medications
Store Manager/Trainer
MINUTE MAN FOOD MART
02.2013 - 10.2014
- Responsible for cash accountability and deposits
- Effectively manage employees for c-store, in house kitchen and Domino's Express
- Inventory Control
- Customer Service; Sales
- Maintaining scheduled hours; hiring
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
Phone Banker
WELLS FARGO
09.2012 - 02.2013
- Customer Service
- Achieve Global - Creating Stellar Customer Relations
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Cross-sold credit cards, loans and other bank products.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
Store Sales Manager
MINUTE MAN FOOD MART
02.2011 - 07.2012
- Responsible for cash accountability and deposits
- Effectively manage employees for c-store and Domino's Express
- Inventory Control
- Customer Service; Sales
- Maintaining scheduled hours; hiring
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Store Sales Manager
THE PANTRY-KANGAROO EXPRESS
02.2009 - 02.2011
- Cash accountability; deposits
- Maintaining budgeted schedule hours; hiring
- Effectively manage employees
- Inventory Control
- Customer Service; sales
- Implemented loss prevention measures effectively reducing shrinkage rates within the store environment.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Shipping/Receiving Lead-Quality Control Lead
GLOBAL CUSTOM SERVICES-A DIVISION OF INTERNATIONAL PAPER
02.2005 - 05.2006
- Conduct daily, quarterly, yearly inventory counts
- Schedule, load, unload, pack shipments
- Accurately count, verify, locate inventory; specializing in inventory management
- Prepare packing slips, labels, and bill of laden
- Establish quality control programs and procedures and implement into workforce
Senior Manufacturing Operator
TIMKEN
11.1998 - 09.2001
- Follow instructions and process control plans
- Quality checks
- Team/Lean manufacturing environment
- Certify, pack, wrap, weigh, ship products
- Perform maintenance and safety evaluations on equipment
Education
Medical Computer Administration/Accounting
ECPI COMPUTER INSTITUTE
Roanoke, VAundefined
Virginia Western Community College
Diploma - General
FRANKLIN COUNTY HIGH SCHOOL
Rocky Mount, VA06.1993
Skills
- Retail Management
- Key Holder
- Warehouse Management (1 year)
- Customer Service (10 years)
- Management (8 years)
- Money Handling (8 years)
- Vendor Relations (8 years)
- Inventory Control (8 years)
- Distribution (2 years)
- Lean Manufacturing
- Store Management Experience
- Manufacturing
- Lean
- Banking
- Communication skills
- Warehouse experience
- Organizational skills
- Cleaning
- Cash register
Certification
- CPR/First Aid
- Driver's License
- NCDOT QC/QA Aggregate Sampling Technician
- Certification Number QCS-18701
- NCDOT QC/QA Aggregate Testing Technician
- Certification Number QCT-18701
Timeline
Customer Service Representative
Circle K
12.2024 - Current
Customer Service Representative
Circle K
09.2023 - 03.2024
Scale House Operator
Landsdown Corporation
09.2021 - 01.2023
Team Lead
Carter Bank and Trust
04.2019 - 07.2020
Store Manager/Trainer
MINUTE MAN FOOD MART
10.2016 - 06.2018
Site Leader/care giver
Ymca of Rocky Mount
10.2015 - 09.2016
Store Manager/Trainer
MINUTE MAN FOOD MART
02.2013 - 10.2014
Phone Banker
WELLS FARGO
09.2012 - 02.2013
Store Sales Manager
MINUTE MAN FOOD MART
02.2011 - 07.2012
Store Sales Manager
THE PANTRY-KANGAROO EXPRESS
02.2009 - 02.2011
Shipping/Receiving Lead-Quality Control Lead
GLOBAL CUSTOM SERVICES-A DIVISION OF INTERNATIONAL PAPER
02.2005 - 05.2006
Senior Manufacturing Operator
TIMKEN
11.1998 - 09.2001
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Virginia Western Community College
Diploma - General
FRANKLIN COUNTY HIGH SCHOOL
Medical Computer Administration/Accounting
ECPI COMPUTER INSTITUTE
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