Ambrosha Hughes
Charlotte
Summary
Detail-oriented operations professional with experience in data entry, Excel reporting, and high-volume workflow management. Proven ability to manage large datasets, resolve discrepancies, and support fast-paced operations. Strong background in Google Sheets, data accuracy, and cross-functional communication to improve efficiency and reduce errors.
Overview
5
5
years of professional experience
Work History
Case Manager
Valeris
04.2024 - Current
- Manage and maintain 100+ active case records weekly with a focus on accuracy and compliance
- Track updates and service changes across systems, improving documentation accuracy by 20%
- Identify and escalate workflow issues, reducing delays in service processing by 15%
- Coordinate with cross-functional teams to ensure timely completion of tasks and case updates
- Handle high-volume workload in a fast-paced environment while meeting strict deadlines
Reimbursement Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
12.2022 - 04.2024
- Processed and tracked 200+ claims weekly using Excel and internal systems
- Performed detailed data validation, reducing errors and discrepancies by 25%
- Investigated and resolved claim issues, improving reimbursement turnaround time by 15%
- Cleaned and organized large datasets to support reporting and operational decision-making
- Collaborated with internal teams to resolve billing and data inconsistencies efficiently
Healthcare Advocate
TTEC
09.2021 - 11.2022
- Managed 80+ customer cases daily, ensuring accurate data entry and timely updates
- Improved documentation accuracy and reduced processing errors through consistent data verification
- Communicated with multiple departments to resolve service and account issues quickly
- Maintained performance in a high-volume, fast-paced call center environment
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2013
Skills
CORE SKILLS
Microsoft Excel & Google Sheets (formulas, pivot tables, data cleaning)
Data Entry & Data Accuracy
Order Tracking & Documentation
Process Coordination & Workflow Support
Problem Solving & Issue Escalation
Cross-Team Communication
Time Management in High-Volume Environments
Detail-Oriented & Organized
Timeline
Case Manager
Valeris
04.2024 - Current
Reimbursement Specialist
Cornerstone Staffing, Inc. Temporary Contract Position
12.2022 - 04.2024
Healthcare Advocate
TTEC
09.2021 - 11.2022
High School Diploma -
South Mecklenburg High School