Amberia Morrison
Greensboro
Summary
Results-oriented professional with extensive experience in dental care, specializing in customer management and team collaboration. Demonstrated expertise in data entry and appointment coordination, ensuring seamless operations. Strong communication skills enhance client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Floating Dental Assistant/Front Desk Receptionist
GoTu
Greensboro
09.2022 - Current
- Assisted dentists during procedures and maintained sterile environments.
- Managed patient records using electronic health record systems.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Greeted visitors and managed front desk operations daily.
Licensed Nail Technician
Pinky's Nail Spa
Greensboro
06.2017 - Current
- Provided high-quality nail services in a professional spa environment.
- Maintained cleanliness and sanitation of tools and workstations.
- Managed appointment scheduling to optimize workflow and efficiency.
- Followed strict hygiene standards throughout all phases of service delivery.
Remote Customer Care Manager
AT&T
Greensboro
02.2021 - 03.2022
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Trained and mentored team members on customer service best practices.
- Analyzed customer service metrics to identify areas for improvement.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Actively participated in team meetings to discuss current projects or initiatives.
Chat Support
AT&T
Greensboro
04.2016 - 06.2017
- Assisted customers through online chat support systems when needed.
- Resolved customer complaints promptly via email, phone or online chat support.
- Assisted customers in navigating the website by providing step-by-step instructions over live chat support sessions.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat support.
- Demonstrated excellent communication skills when interacting with customers over the phone or via email and chat support channels.
Education
N/A - Radiography
Forsyth Technical Community College
Winston-Salem, NC09-2027
Certificate - Notary
Guilford Technical Community College
Jamestown, NC07-2025
Graduate Certificate - Dental
Sunrise School of Dental Assisting
Greensboro, NC09-2022
Graduate Certificate - OSHA And Infection Control
Sunrise School of Dental Assisting
Greensboro, NC09-2022
X-Ray Certificate - Radiology
Sunrise School of Dental Assisting
Greensboro, NC09-2022
Graduate Certificate - Greensboro, NC
Healthy Nails Institute
Greensboro, NC02-2017
High School Diploma - Greensboro, NC
James B Dudley High School
Greensboro, NC06-2013
Skills
- Active listening
- Call center operations
- Collaborative management
- Product and service expertise
- Data entry skills
- Typing proficiency
- Microsoft Office suite
- Patient care methods
- Appointment coordination
- Client consultation techniques
- Infection control measures
- Professionalism and etiquette
- Critical thinking
References
References available upon request.
Timeline
Floating Dental Assistant/Front Desk Receptionist
GoTu
09.2022 - Current
Remote Customer Care Manager
AT&T
02.2021 - 03.2022
Licensed Nail Technician
Pinky's Nail Spa
06.2017 - Current
Chat Support
AT&T
04.2016 - 06.2017
N/A - Radiography
Forsyth Technical Community College
Certificate - Notary
Guilford Technical Community College
Graduate Certificate - Dental
Sunrise School of Dental Assisting
Graduate Certificate - OSHA And Infection Control
Sunrise School of Dental Assisting
X-Ray Certificate - Radiology
Sunrise School of Dental Assisting
Graduate Certificate - Greensboro, NC
Healthy Nails Institute
High School Diploma - Greensboro, NC
James B Dudley High School