Summary
Overview
Work History
Education
Skills
Timeline
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Amber Ward

Charlotte,NC

Summary

Hospitality professional with extensive experience in dynamic environments, specializing in creating exceptional guest experiences. Demonstrated expertise in mixology and maintaining organized bar areas, contributing to overall customer satisfaction. Recognized for reliability and adaptability, effectively responding to changing demands. Committed to further developing skills in customer service and bartending to enhance professional capabilities.

Overview

10
10
years of professional experience

Work History

Catering Associate

On The Border
08.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Contributed to the company''s growth through diligent work ethic, consistency in performance, and dedication to delivering outstanding catering experiences.

Bartender

Sticks and Beans cigar lounge
01.2023 - Current
  • Cultivated inviting environment for customers by delivering outstanding service.
    Oversaw inventory management to guarantee stock levels met demand.
    Executed cash transactions with precision to support operational efficiency.
    Utilized strong communication skills to engage customers effectively.
    Adapted quickly to multitasking demands in a fast-paced setting.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

On the Border
01.2016 - 08.2024
  • Created inviting environment for customers by delivering outstanding service.
    Oversaw inventory management alongside precise handling of cash transactions.
    Exhibited strong communication abilities while managing multiple tasks simultaneously.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

TGI Fridays
01.2015 - 01.2017
  • Responsibilities: Creating a welcoming atmosphere for customers by providing exceptional service. Managed inventory and handled cash transactions. Strong communication skills and good with multitasking
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

Education

High School Diploma -

North Fort Myers High
North Fort Myers, FL
05.2008

Skills

  • Customer Service
  • Implementing New Skills
  • Strong Communication
  • Multi-tasking
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Memory retention
  • Hospitality service expertise
  • Inventory

Timeline

Catering Associate

On The Border
08.2024 - Current

Bartender

Sticks and Beans cigar lounge
01.2023 - Current

Bartender

On the Border
01.2016 - 08.2024

Bartender

TGI Fridays
01.2015 - 01.2017

High School Diploma -

North Fort Myers High

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Amber Ward