Amber Walker
Yadkinville
Summary
Experienced professional with strong customer service, organizational, and analytical skills who has achieved success in a variety of roles throughout various industries and in working with families. Demonstrated ability to multi-task, develop relationships, and handle high levels of responsibility in a stressful environment.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bodily Injury Consultant
National General Insurance Company
Winston-Salem, NC
01.2025 - Current
- Analyze client needs to develop tailored insurance solutions.
- Manage material damage claims, coverage investigations, and injury claims.
- Collaborate with attorneys for parties with legal representation
- Collaborate with cross-functional teams to streamline service delivery processes.
- Research industry trends to inform strategic decision-making and policy development.
Bodily Injury Analyst III
National General Insurance Company
Winston-Salem, NC
- Analyzed data trends to support risk assessment and underwriting decisions.
- Collaborated with cross-functional teams to enhance process efficiency and accuracy.
- Developed reports utilizing advanced analytics tools for senior management review.
- Conducted market research to identify emerging insurance industry trends and opportunities.
Material Damage Analyst III
National General Insurance Company
Winston-Salem, NC
- Analyzed data trends to support decision-making processes for policy development.
- Collaborated with cross-functional teams to enhance operational efficiency and compliance.
- Utilized advanced analytics tools to generate reports for risk assessment and management.
- Developed process documentation to ensure consistency in data handling procedures.
Material Damage Analyst II
National General Insurance Company
Winston-Salem, NC
- Analyzed data trends to support underwriting decisions and improve risk assessment processes.
- Developed and maintained dashboards for tracking key performance indicators across departments.
- Collaborated with cross-functional teams to streamline reporting procedures and enhance data accuracy.
- Conducted market research to identify emerging trends and inform strategic planning initiatives.
Behavioral Aid for Special Needs Child
Private Family
01.2017 - 04.2025
- Providing basic life skills and knowledge training for a physically and mentally differently abled individual. Providing physical and mental training to enhance functional behaviors and capabilities. Providing emotional support for behavioral difficulties
Professional Household Assistant
Private Family
10.2018 - 01.2023
- Teaching up to 4 children in a home school environment, planning and preparing meals, teaching life skills, organizing educational activities, caring for pets, providing physical and mental health activities to ensure well-rounded environment, completing shopping and other household tasks as needed
Exceptional Children’s Teacher Assistant
Davie County High School
01.2018 - 01.2020
- Teaching and maintaining a safe environment for 20 children in a self-contained classroom. Created weekly newsletter for parents to inform them of classroom activities, subjects being taught, dates and reminders, and inspirational guidance
Teacher
Macedonia Moravian Preschool
08.2015 - 01.2018
- Teaching age and developmentally appropriate material to class, using the strengths perspective to see positive elements in all students’ actions, communicating effectively with parents of diverse backgrounds and parenting styles, noting any discrepancies in typical psychosocial development, and remaining flexible through adverse classroom situations.
Keyholder
Torrid
Winston-Salem, NC
02.2016 - 01.2017
- Full store management responsibilities including opening/closing, merchandising, cash management, customer service
- Assisted in daily store operations and customer service to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock for timely replenishment.
- Monitored sales performance and provided feedback to improve team productivity.
Sales Associate
Torrid
Winston-Salem, NC
08.2015 - 02.2016
- Consistently over-delivered personal weekly sales goals
- Assisted customers with product selection and provided personalized service.
- Maintained visual merchandising standards to enhance store presentation.
- Managed inventory levels, ensuring products were stocked and organized.
Sales Associate
Roy’s Country Store
Advance, North Carolina
05.2014 - 08.2014
Out of School Time Leader
Fall Creek Elementary School
08.2014 - 12.2014
- Responsibilities: Worked with children ages 6-13 in summer care; organized activities, supervised and interacted with the children, and provided proper nutrition and care for the children.
Intramurals Assistant
Harding University
Searcy, Arkansas
08.2012 - 05.2015
Community Practicum
Hope Cottage
01.2015 - 05.2015
- Responsibilities: Raised awareness about domestic violence and Hope Cottage itself, hosted tailgates to disperse information about domestic violence, organized a toiletries drive within Harding social clubs to benefit those at Hope Cottage, and volunteered at Hope Cottage’s associated thrift store, Hope Restored.
Sales Lead
New York & Company
Winston-Salem, North Carolina
06.2016 - 11.2016
Education
Bachelor of Social Work - Accredited Program
Harding University
Searcy, Arkansas05-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Accomplishments
Graduated summa cum laude with 3.98 GPA
Omicron Delta Kappa Leadership Society
Alpha Chi Honor Society
American Studies Institute Distinguished Student
Certification
NC Licensed Insurance Adjuster
Timeline
Bodily Injury Consultant
National General Insurance Company
01.2025 - Current
Professional Household Assistant
Private Family
10.2018 - 01.2023
Exceptional Children’s Teacher Assistant
Davie County High School
01.2018 - 01.2020
Behavioral Aid for Special Needs Child
Private Family
01.2017 - 04.2025
Sales Lead
New York & Company
06.2016 - 11.2016
Keyholder
Torrid
02.2016 - 01.2017
Sales Associate
Torrid
08.2015 - 02.2016
Teacher
Macedonia Moravian Preschool
08.2015 - 01.2018
Community Practicum
Hope Cottage
01.2015 - 05.2015
Out of School Time Leader
Fall Creek Elementary School
08.2014 - 12.2014
Sales Associate
Roy’s Country Store
05.2014 - 08.2014
Intramurals Assistant
Harding University
08.2012 - 05.2015
Bodily Injury Analyst III
National General Insurance Company
Material Damage Analyst III
National General Insurance Company
Material Damage Analyst II
National General Insurance Company
Bachelor of Social Work - Accredited Program
Harding University
HONORS
May 2015 Graduated summa cum laude, January 2015 Who’s Who Recipient, Fall 2011 to Fall 2014 Dean’s List, Fall 2011 to Spring 2015 Honors Student, April 2013 Omicron Delta Kappa Leadership Society, April 2013 Alpha Chi Honor Society, April 2013 American Studies Institute Distinguished Student