Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Amber Toombs

McGrady

Summary

Detail-oriented motivated team player with over 20 years work experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills.

Overview

18
18
years of professional experience

Work History

Project Support Professional

Lowe's
06.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Deputy Sheriff

Iredell County Sheriff's Office
08.2021 - 05.2023
  • Implemented community policing initiatives to strengthen relationships with local citizens.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Drafted many reports detailing incidents and safety violations.
  • Gathered information and evidence to assist in solving crimes.

Patrol Officer

Wilkesboro Police Department
09.2017 - 08.2021
  • Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations
  • Record facts to prepare reports that document incidents and activities
  • Identify, pursue, and arrest suspects and perpetrators of criminal acts
  • Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area
  • Communicate effectively with people to de-escalate situations, explain process and laws, and build community relations.

Detention Officer

Wilkes County Sheriff's Office
03.2017 - 11.2017
  • Conduct head counts to ensure that each prisoner is present
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Conduct searches of inmates and inmate property.

Correctional Officer

State of North Carolina
03.2016 - 08.2016
  • Conduct head counts to ensure that each prisoner is present
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Conduct searches of inmates and inmate dormitories
  • Escort inmates to and from work release assignments.

Finishing Operator

Avery Dennison
04.2006 - 06.2015
  • Examine completed work to detect defects and verify conformance to work orders, and adjust machinery as necessary to correct production problems
  • Start machines and move controls to regulate tension on pressure rolls, to synchronize speed of machine components, and to adjust temperatures of glue or paraffin
  • Adjust guide assemblies, forming bars, and folding mechanisms according to specifications, using hand tools
  • Install attachments to machines for cutting.

Ammunition Specialist

United States Army Reserves
12.2007 - 12.2013
  • Responsible for the management of Ordnance (ammunitions and explosives)
  • Receiving, storing and issuing conventional ammunition, guided missiles, large rockets, explosives, and other ammunition- and explosive-related items
  • Responsible for personnel and inventory control
  • Responsible for destroying and dematerializing ammunition or explosives
  • Responsible for operating Material Handling Equipment.

Education

Certified Speed-Measuring Instrument Operator Certified Alco-Sensor FST Operator Certified Intoximeter Operator -

Associate of Applied Science - Applied Science Criminal Justice Technology Candidate

Mitchell Community College
Statesville, NC
01.2024

Skills

  • Organizational Systems
  • Local, State and Federal Regulations
  • Investigative Reports
  • Incident Investigation
  • Law Enforcement Information Databases
  • Effective Working Relationships
  • Interrogation Techniques
  • Background Investigations
  • Witness Interviewing
  • Witness Communication
  • Information Verification

Affiliations

General Law Enforcement Officer State of NC CAREER OBJECTIVE Hard-working Certified Law Enforcement Officer; Criminal Justice Technology major (4.0 GPA) currently attending Wilkes Community College, with

Timeline

Project Support Professional

Lowe's
06.2023 - 04.2024

Deputy Sheriff

Iredell County Sheriff's Office
08.2021 - 05.2023

Patrol Officer

Wilkesboro Police Department
09.2017 - 08.2021

Detention Officer

Wilkes County Sheriff's Office
03.2017 - 11.2017

Correctional Officer

State of North Carolina
03.2016 - 08.2016

Ammunition Specialist

United States Army Reserves
12.2007 - 12.2013

Finishing Operator

Avery Dennison
04.2006 - 06.2015

Certified Speed-Measuring Instrument Operator Certified Alco-Sensor FST Operator Certified Intoximeter Operator -

Associate of Applied Science - Applied Science Criminal Justice Technology Candidate

Mitchell Community College

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Amber Toombs