Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Amber Stevenson

Carthage

Summary

Compassionate leader capable of supporting spiritual and emotional needs with an accomplished background inspiring, motivating and leading teams to make effective decisions. Skilled at analyzing complex problems and implementing practical solutions to achieve a vision. Strategic and committed to fostering culture of responsibility and accountability with love and grace.

Overview

18
18
years of professional experience

Work History

Owner/Operator

My Sister's Porch, LLC
10.2019 - 02.2023
  • Developed business plan, processes and procedures.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Developed long-term strategic goals for the business based on market trends analysis.
  • Supported customers spiritually and emotionally through difficult times such as the pandemic and its lasting effects by providing a safe space for deep conversation and prayer.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues promptly to ensure customer satisfaction.
  • Cultivated and strengthened lasting client relationships using active listening and communication skills.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Performed active recruiting, hiring and training of team members.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Director

Thirty-One Gifts
01.2011 - Current
  • Evaluated team performance and provided coaching and training to address inefficiencies.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Held regularly scheduled team meetings with members all over the US to inform team members on company news and updates.
  • Partnered with team members to set S.M.A.R.T. goals and steps to achieving them. Celebrated and encouraged them along the way to achieving these goals.

Assistant Store Manager

David's Bridal
11.2005 - 12.2011
  • Coached and supported sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and decreasing associate turnover.
  • Ran weekly store meetings and trainings to effectively communicate awareness of company goals, build company culture, and ensure health of staff.
  • Supported the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised creation of exciting merchandise displays and all visual merchandising to catch attention of store customers.
  • Recruited, hired, and trained new employees, worked to establish key internal functions and outline scope of positions for new organization.
  • Traveled to various David's Bridals in the region to bring better training on culture to increase employee retention, which then increased customer satisfaction throughout the company.


Education

Bachelor of Arts - Marketing Major/Psychology Minor

Saint Mary-of-the-Woods College
Terre Haute, IN
05.2024

Skills

  • Effective team leader
  • Relationship Management, Teamwork & Collaboration
  • Recruitment
  • Staff Training, Development, & Management
  • Mentoring/coaching
  • Performance Analysis
  • Purchasing and planning
  • Advertising Campaign Development & Marketing Strategies
  • Organizational Structuring
  • Business Leadership
  • Policy Development and Enforcement
  • Process Improvements

Additional Information

Downtown Aberdeen Advisory Board Member, Sept 2022-current

· Engage with stakeholders on key matters, maintaining transparency and trust.

· Review financial reports, budgets, and audit results to monitor fiscal health.

· Collaborate with other board members to develop and execute programs and initiatives to advance the goals of the Downtown Aberdeen stakeholders.

· Served as a strong advocate for corporate social responsibility, influencing positive community impact.

Timeline

Owner/Operator

My Sister's Porch, LLC
10.2019 - 02.2023

Director

Thirty-One Gifts
01.2011 - Current

Assistant Store Manager

David's Bridal
11.2005 - 12.2011

Bachelor of Arts - Marketing Major/Psychology Minor

Saint Mary-of-the-Woods College

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Amber Stevenson