Amber Steed
Warrenton
Summary
Compassionate Direct Support Professional with a proven track record at Little Oaks Academy, skilled in crisis intervention and behavior redirection. Adept at enhancing client independence and well-being through tailored care plans. Strong time management and first aid skills ensure a safe, supportive environment for individuals with disabilities.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Little Oaks Academy
08.2024 - 01.2025
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
Direct Support Professional
RHA Health Services LLC
10.2022 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients by passing medication
- Assisted clients with daily task such as: Bathing, eating etc.
Customer Service Representative
Conduent Call Center
09.2019 - 07.2021
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Addressed customer account discrepancies and concerns.
Education
Associate of Arts -
Vance Granville Community
Henderson NC 07-2019
High School Diploma -
Warren County High School
Warrenton NC06-2017
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- CPR
Timeline
Direct Support Professional
Little Oaks Academy
08.2024 - 01.2025
Direct Support Professional
RHA Health Services LLC
10.2022 - 11.2024
Customer Service Representative
Conduent Call Center
09.2019 - 07.2021
Associate of Arts -
Vance Granville Community
High School Diploma -
Warren County High School
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