Amber Stabel
Kannapolis
Summary
Empathetic, highly adaptable professional with 10+ years of experience in high-volume, regulated environments. Effective communicator with a proven track record of utilizing advanced de-escalation techniques to ensure guest comfort and situational security while delivering top-tier service. Eager to leverage a strong background in customer service and problem-solving to provide a memorable and safe customer experience.
Overview
8
8
years of professional experience
Work History
Account Support Coordinator
OrthoCarolina
Charlotte, NC
08.2023 - 12.2025
- Maintained 100% compliance with rigid federal regulations (HIPAA) and departmental safety guidelines while managing complex documentation.
- Utilized exceptional critical thinking and attention to detail under high-pressure situations to identify, analyze, and resolve operational discrepancies.
- Collaborated seamlessly with cross-functional, multi-site teams to expedite workflows, enhance communication, and ensure time-sensitive operational continuity.
Front Desk Coordinator
Carolina Age Management Institute
Huntersville, NC
05.2024 - 07.2025
- Served as the primary 'face of the organization' delivering top-tier, empathetic customer service and creating a welcoming, professional environment for a high volume of guests.
- Managed fast-paced guest intake, scheduling, and logistics, ensuring total data accuracy and absolute confidentiality under strict regulatory protocols.
- Acted as a vital communication liaison between clinical and administrative teams to handle time-sensitive requests and resolve scheduling conflicts on the fly.
Charge Entry Coordinator
Diligent Billing and Management
Charlotte, NC
12.2017 - 10.2023
- Excelled in a high-volume, detail-oriented remote operational setting, consistently meeting strict productivity deadlines without sacrificing accuracy.
- Identified, investigated, and successfully de-escalated complex account discrepancies, maximizing efficiency and turnaround times.
- Adhered strictly to rigorous organizational protocols and compliance guidelines, ensuring zero errors in high-stakes reporting.
Education
Associate of Applied Science - General Studies
Rowan Cabarrus Community College
Concord, NC06-2018
Skills
- Cross Functional Collaboration
- Operations Analysis
- EMR/CRM Software
- Appointment scheduling
- Compliance & Regulatory Adherence
- Data Accuracy & Systems Integrity
Timeline
Front Desk Coordinator
Carolina Age Management Institute
05.2024 - 07.2025
Account Support Coordinator
OrthoCarolina
08.2023 - 12.2025
Charge Entry Coordinator
Diligent Billing and Management
12.2017 - 10.2023
Associate of Applied Science - General Studies
Rowan Cabarrus Community College