Amber Smith
Charlotte
Summary
Compassionate and detail-oriented entry-level Medical Lab Assistant and current Novant Health Employee (NH Dilworth Pediatrics) seeking to transition into a laboratory support role. CPR certified with a strong foundation in patient safety, infection control, and confidentiality standards. Currently pursuing CNA certification (expected May,2026). Recognized for reliability, teamwork, and commitment to Novant Health's patient-centered care mission.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Novant Healthcare- Presbyterian Medical Center
Charlotte, NC
05.2023 - Current
- Coordinated patient scheduling and appointments, optimizing daily workflow for healthcare providers.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulatory standards.
- Facilitated communication between patients and medical staff, enhancing overall patient satisfaction and care delivery.
- Implemented electronic health record (EHR) systems to streamline data entry and improve information accessibility.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
Front Desk Receptionist
OrthoCarolina
Charlotte, NC
04.2017 - 05.2023
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Maintained appointment schedules using scheduling software, optimizing front desk efficiency.
- Processed incoming and outgoing mail, ensuring timely delivery and documentation.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
Certified Nurse Assistant - Nursing
Central Piedmont Community College
Charlotte, NC05-2026
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2010
Skills
Patient Services
Lab/Specimen processing
CPR Certified
Epic Super User
CNA (05/2026)
Certification
- CPR, AHA - January, 2026
- CPR, Training - May, 2026
Timeline
Patient Services Coordinator
Novant Healthcare- Presbyterian Medical Center
05.2023 - Current
Front Desk Receptionist
OrthoCarolina
04.2017 - 05.2023
Certified Nurse Assistant - Nursing
Central Piedmont Community College
High School Diploma -
West Mecklenburg High School