Open To Work
Amber Peny
Goldsboro
Work Preference
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Hunting Ridge
Goldsboro
04.2008 - 04.2016
- Managed property operations, ensuring compliance with company policies and regulations.
- Coordinated tenant relations, addressing concerns and facilitating communication effectively.
- Oversaw maintenance requests, prioritizing urgent issues for timely resolution.
- Conducted property inspections, identifying areas needing attention or improvement.
- Maintained accurate financial records, tracking expenses and income for properties.
- Trained junior staff on property management processes and customer service standards.
- Collaborated with vendors to negotiate contracts and ensure quality service delivery.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Cashier/Cook Shift Leader
Seymour Johnson AFB
Goldsboro
01.2003 - 11.2007
- Distributed food to service staff for prompt delivery to customers.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Requested supplies and equipment orders, explaining needs to managers.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Claims Adjuster & Switchboard operater when needed
Excellent Linde
Goldsboro
03.1998 - 10.2002
- Evaluated claims for accuracy and compliance with company policies.
- Investigated claim details through interviews and evidence collection.
- Communicated with clients to explain claims processes and requirements.
- Maintained detailed documentation of all claim interactions and decisions.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Gathered information from various third parties to determine claim acceptability.
Floating Assistant Manager
Wooten Gas Stations
Goldsboro
02.1994 - 08.1997
- Supervised daily operations to ensure efficient gas station functionality.
- Trained and mentored staff on customer service best practices.
- I substituted in other other locations as the assistant manager.
- Managed inventory levels to maintain product availability and minimize waste.
- Monitored financial transactions for accuracy and compliance with policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Business Administration & Bachelors in Criminal Justice - Business & Criminal Justice
Colorado Springs University
Colorado Springs, CO 06.2019 - 05.2023
Skills
- Property management
- Financial reporting
- Vendor negotiation
- Tenant relations
- Customer relationship management
- Maintenance coordination
- Project management
- Team training
- Problem solving
- Attention to detail
- Effective communication
- Leasing operations
- Valid NC driver's license
- Eviction procedures
- Lease renewals
- Work order monitoring
- Payment collection
- Market research
Timeline
Associate of Business Administration & Bachelors in Criminal Justice - Business & Criminal Justice
Colorado Springs University
06.2019 - 05.2023
Property Manager
Hunting Ridge
04.2008 - 04.2016
Cashier/Cook Shift Leader
Seymour Johnson AFB
01.2003 - 11.2007
Claims Adjuster & Switchboard operater when needed
Excellent Linde
03.1998 - 10.2002
Floating Assistant Manager
Wooten Gas Stations
02.1994 - 08.1997