Amber Parris
Monroe
Summary
Quick-learning and reliable team member, open-minded to learning new skills. Committed to meet and exceed objectives by multi-tasking and managing projects efficiently. Industrious and motivated to work independently and as a team player.
Overview
6
6
years of professional experience
Work History
Server, Lead Line Cook, Manager
Sileo's NY Deli
Indian Trail, NC
11.2019 - Current
- Greeted customers, answered questions and recommended specials and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Mentored and trained staff by teaching customer service and serving skills, improving overall customer satisfaction.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Prepared food in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Improved employee performance by providing constructive suggestions and encouragement.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Trained and mentored new team members, fostering a culture of continuous learning and development.
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory levels, ensuring timely replenishment while minimizing waste and costs.
Server
131 Main Restaurant
Charlotte, NC
01.2023 - 03.2023
- Greeted customers, answered guest questions regarding menu and recommended specials, wine and desserts to increase profits.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Drive-Thru Operator
Wendy's
Indian Trail, NC
01.2021 - 09.2021
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Prepared drinks, ice cream and other special items to complete prepared food orders.
- Assembled accurate food orders into bags, adding condiments, utensils and napkins.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Shift Supervisor
Moe's Southwest Grille
Clover, SC
01.2020 - 11.2020
- Resolved customer complaints and reported issues to senior management.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Completed opening and closing duties to facilitate business operations.
Education
High School Diploma -
Clover High School
Clover, SC01.2021
Skills
- Liquor, Wine and Food Service
- Price and Menu Memorization
- Dish Preparation
- Point of Sale (POS) System Operations
- Workflow Coordination
- Staff Training
- Attention to Detail
- Teamwork and Collaboration
- Relationship Building
- Decision Making
- Verbal and Written Communication
Timeline
Server
131 Main Restaurant
01.2023 - 03.2023
Drive-Thru Operator
Wendy's
01.2021 - 09.2021
Shift Supervisor
Moe's Southwest Grille
01.2020 - 11.2020
Server, Lead Line Cook, Manager
Sileo's NY Deli
11.2019 - Current
High School Diploma -
Clover High School
Education and Training
other