Amber Lee-Peete
Tarawa Terrace
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Academy Animal Hospital
11.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Veterinary Assistant
70 West Veterinary Hospital
04.2022 - 09.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
Online Grocery Associate
Walmart
01.2021 - 11.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Shop Foreman
Diamond In The Ruff Detailing LLC
06.2015 - 01.2021
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
Education
Bachelor of Science - Interpersonal/Organizational Communication
East Carolina University
Greenville, NC12-2024
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Verbal and written communication
- Attention to detail
- Appointment scheduling
Timeline
Veterinary Receptionist
Academy Animal Hospital
11.2022 - Current
Veterinary Assistant
70 West Veterinary Hospital
04.2022 - 09.2022
Online Grocery Associate
Walmart
01.2021 - 11.2021
Shop Foreman
Diamond In The Ruff Detailing LLC
06.2015 - 01.2021
Bachelor of Science - Interpersonal/Organizational Communication
East Carolina University
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